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windward_terminal_lockout

Windward Terminal Lockout

When attempting to log into System Five the terminal is locked out by showing a red terminal box.

System Five is Minimized

The locked terminal has been used by System Five and is already open on the current computer in a minimized state.

Look in your Windows taskbar to see if it is minimized. If it is click System Five to open.

Terminal in use by Another Computer

From a computer that can sign into System Five, determine which user is signed in using the terminal. Video overview of finding users logged into System Five

  1. Run the “Point of Sale Transaction Report”
  2. Click Next to see a list of stations and users signed into them.
  3. Go find that user and sign them out of your terminal.
  4. Click the Close button in the “Point of Sale Transaction Report”

Start System Five again on the locked out computer and the ID number should be active again.

System Five on Cloud

If you are not signing out of terminals in our System Five on Cloud environment you may receive a red terminal.

File Check

This solution requires running the File Check utility but exiting after viewing the list of users signed in.

  1. Shutdown and reboot the affected terminal.
  2. Log in to the server and go to Setup Tools → Utilities → File Check.
  3. Run the File check and stop at the screen showing the list of users signed in.
  4. Go back to your 'stuck' terminal and attempt to log it in, the terminal number should be released and ready for your use.

Override Force Machine

A force machine argument is used in the System Five startup icon that locks the terminal to the specific computer. Some settings are dependant on the terminal ID in System Five thus we can only log that terminal into a specific computer. In the event that the terminal ID has been used on another computer then we may need to override the force machine argument.

The process for Override Forcemachine.

windward_terminal_lockout.txt · Last modified: 2020/04/27 11:11 (4 years ago) by kevin