The following article will go over some troubleshooting steps involving the new Verifone VX 810 Pinpad.
I experienced a few issues with the Verifone VX 810, involving a couple specific errors specific to this pinpad setup.
|Netepay Server||Netepay client||Pinpad|
|Mercury Canadian Host EMV - MRH 5.06.11||DSIEMVClientX® 1.26||vx820|
|Mercury Canadian Host EMV - MRH 5.06.10||DSIEMVClientX® 1.26||vx820|
|Mercury Canadian Host EMV - MRH 5.05.06||DSIEMVClientX® 1.20||vx810|
|Mercury Canadian Host EMV - MRH 5.05.05||DSIEMVClientX® 1.09||vx810|
|Paymentech Canadian Host EMV - PNH 5.06.10||DSIEMVClientX® 1.27||vx820|
|Paymentech Canadian Host EMV - PNH 5.03||DSIEMVClientX® 1.09||vx810|
|Moneris Canadian Host EMV - MSH 5.06.10||DSIEMVClientX® 1.09||vx810|
|Moneris Canadian Host EMV POSPAD - MSH 5.07.20||DSIEMVClientX® 1.30||ipp320|
The first error I experienced was the Packet error from Pinpad when performing a debit card transaction. This error typically means that the Pinpad ID is incorrect. To check the pinpad id:
1. Go to Setup Wizard > Credit/Debit Verification > Mercury Payments > Credit Cards.
The second error I experienced was the Error Transaction not complete - MAC Error when performing a key change. This error usually means that the Pinpad cannot reset it's pin because of a Pinpad ID/ Serial # issue. To verify the Pinpad ID / Serial #, please refer to the packet error from pinpad issue above..
Once you have verified the Pinpad ID, complete the following steps:
1. Navigate to Setup Wizard > Credit/Debit Verification > Mercury Payments > Credit Cards.
If the pinpads are replacements, ensure that the payment processor has de-activated the old pinpads, and activated the new ones. If the customer is currently using the pinpads that are to be replaced, then it is likely that the new pinpads are not active yet.