The following article will go over some troubleshooting steps involving the Verifone VX 810 PIN pad.
|Netepay Server||Netepay client||PIN pad|
|Mercury Canadian Host EMV - MRH 5.06.11||DSIEMVClientX® 1.26||vx820 XPI version 12.07.05|
|Mercury Canadian Host EMV - MRH 5.06.10||DSIEMVClientX® 1.26||vx820 XPI version 12.07.05|
|Mercury Canadian Host EMV - MRH 5.05.06||DSIEMVClientX® 1.20||vx810|
|Mercury Canadian Host EMV - MRH 5.05.05||DSIEMVClientX® 1.09||vx810|
|Paymentech Canadian Host EMV - PNH 5.06.10||DSIEMVClientX® 1.27||vx820 XPI version 12.08.16|
|Paymentech Canadian Host EMV - PNH 5.03||DSIEMVClientX® 1.09||vx810|
|Moneris Canadian Host EMV - MSH 5.06.10||DSIEMVClientX® 1.09||vx810|
|Moneris Canadian Host EMV POSPAD - MSH 5.07.20||DSIEMVClientX® 1.30||ipp320|
If you receive a Packet error from PIN pad when performing a debit card transaction. This error typically means that the PIN pad ID is incorrect. To check the PIN pad id:
1. Go to Setup Wizard > Credit/Debit Verification > Mercury Payments > Credit Cards.
If you experience an Error Transaction not complete - MAC Error when performing a key change. This error usually means that the PIN pad cannot reset it's pin because of a PIN pad ID/ Serial # issue. To verify the PIN pad ID / Serial #, please refer to the packet error from PIN pad issue above..
Once you have verified the PIN pad ID, complete the following steps:
1. Navigate to Setup Wizard > Credit/Debit Verification > Mercury Payments > Credit Cards.
If the PIN pads are replacements, ensure that the payment processor has de-activated the old PIN pads, and activated the new ones. If currently using the PIN pads that are to be replaced, then it is likely that the new PIN pads are not active yet.