troubleshooting_ingenico_6550_6780
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revision | |||
troubleshooting_ingenico_6550_6780 [2012/05/07 14:02 (12 years ago)] – 172.16.10.11 | troubleshooting_ingenico_6550_6780 [2021/05/11 22:31 (3 years ago)] (current) – medano | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | [[http:// | + | |
Line 10: | Line 10: | ||
http:// | http:// | ||
- | To setup the , you need to download the following file from Windward' | + | To set up the , you need to download the following file from Windward' |
ftp:// | ftp:// | ||
Line 18: | Line 18: | ||
error: pinpad opos_not claimed 103 | error: pinpad opos_not claimed 103 | ||
- | This error occurred when we tried to load the forms during the set up in the setup wizard. | + | This error occurred when we tried to load the forms during the set up in the setup wizard. |
====== Solving The Issue ====== | ====== Solving The Issue ====== | ||
- | The first thing to check is that the Local IP Port in the device is set correctly. It should be set to 8001. If you set up more than one of these pin pads at a location each pinpad should have a different number, so pinpad 2 could be 8002, pinpad 3 could be 8003 etc. Also be aware that within the Setup Wizard, in the pinpad setup, the Port Number must match that number you set in the pinpad. | + | The first thing to check is that the Local IP Port in the device is set correctly. It should be set to 8001. If you set up more than one of these pin pads at a location each pinpad should have a different number, so pinpad 2 could be 8002, pinpad 3 could be 8003, etc. Also be aware that within the Setup Wizard, in the pinpad setup, the Port Number must match that number you set in the pinpad. |
- | Also if the pinpad has been previously set up as a serial or USB connection, you may need to delete the SignatureCapture key in the registry. To do this, go to the start button, and select run, then type regedit, and hit enter. now browse to: HKEY_LOCAL_MACHINE\SOFTWARE\OLEforRetail\ServiceOPOS. Click on SignatureCapture. then right click on it and select Delete from the drop down. Now reinstall the Ingenico software, and make the necessary changes for the connection type. This should allow you to update the forms from the setup wizard now. | + | Also if the pinpad has been previously set up as a serial or USB connection, you may need to delete the SignatureCapture key in the registry. To do this, go to the start button, and select run, then type regedit, and hit enter. now browse to: HKEY_LOCAL_MACHINE\SOFTWARE\OLEforRetail\ServiceOPOS. Click on SignatureCapture. then right-click on it and select Delete from the drop-down. Now reinstall the Ingenico software, and make the necessary changes for the connection type. This should allow you to update the forms from the setup wizard now. |
- | == Steve Wind Sept 29 2010 == | + | == Steve Wind Sept 29, 2010 == |
troubleshooting_ingenico_6550_6780.1336424556.txt.gz · Last modified: 2012/05/07 14:02 (12 years ago) by 172.16.10.11