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training:15_crdnedb_artransactionsdneinvoicetotal_transferinvoiceshalfposted0908241555

Problem Description

Messages on Integrity Report: - Credits do not equal debits - AR transactions do not equal invoice total

Additional Description: - Transfer invoice that is half posted - Corresponding error found in error log

Solution

The video will: * Review the back end * Review the progress and steps * Review the results in the back end * Discuss determining the cause * Suggest an appropriate follow up

Expanded Notes: * Review back end: Header fields fine, back end half posted. You can tell it is half posted because only 4000 level lines are on the transactions tab. Out of proof as well. * Progress & Steps: Edit invioce. Security prevents default action, so the video shows us how using supervisor override can be used to allow us to finish posting the invoice. * Review back end: We see the fix is complete and the results we should see afterwards. * Determine the cause: Fast forwarded to error message that came up when invoice was originally created. * Follow up: Programming to address the cause

Note: this article is also publicly available at http://wiki.wws5.com/share/15_CR d n e DB_ AR Transactions d n e Invoice Total_ Transfer invoices half posted0908241555.html

15_crdnedb_artransactionsdneinvoicetotal_transferinvoiceshalfposted0908241555.flv

Created by Clifford MacKay at 8/24/2009 3:55:56 PM

training/15_crdnedb_artransactionsdneinvoicetotal_transferinvoiceshalfposted0908241555.txt · Last modified: 2009/08/24 16:05 (external edit)