training:12-unknownline1020_totalpaymentsdneroatotal0908191411
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— | training:12-unknownline1020_totalpaymentsdneroatotal0908191411 [2009/08/19 14:25 (15 years ago)] (current) – created - external edit 127.0.0.1 | ||
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+ | ===== Problem Description ===== | ||
+ | Messages on Integrity Report: | ||
+ | - Unknown Line GLNum | ||
+ | - Total payments d n e ROA total | ||
+ | |||
+ | Additional Description: | ||
+ | The system is confused about what to do with the cash clearing line. | ||
+ | |||
+ | ===== Solution ===== | ||
+ | The video will: | ||
+ | * Review the back end | ||
+ | * Review the payment | ||
+ | * Review the POS transaction history | ||
+ | * Take some steps | ||
+ | * Review the back end | ||
+ | * Take some steps | ||
+ | * Recap | ||
+ | * Review related transactions | ||
+ | |||
+ | Expanded Notes: | ||
+ | * Review back end: Amount paid on header says $0. 1020 line posted as a Credit and is positive. Deposits on work order account is $0 and will be removed later. | ||
+ | * Review Payment: Seems normal. | ||
+ | * Review History: POS transaction reports indicate a -206.06 payment was made via amex. | ||
+ | * Progress & Steps: | ||
+ | * Review back end: Find a second line has been added | ||
+ | * Progress & Steps: Remove deposit on work order line | ||
+ | - Remove the old cash clearing line | ||
+ | - Exit edit single transaction mode. Problem is resolved. | ||
+ | * Recap: System needed to recreate a new line that it recognized and we had to manually remove the bad line. | ||
+ | * Review related transactions: | ||
+ | |||
+ | Note: this article is also publicly available at http:// | ||
+ | |||
+ | {{training: | ||
+ | |||
+ | |||
+ | |||
+ | Created by Clifford MacKay at 8/19/2009 2:11:10 PM | ||
+ | |||
training/12-unknownline1020_totalpaymentsdneroatotal0908191411.txt · Last modified: 2009/08/19 14:25 (15 years ago) by 127.0.0.1