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training:12-unknownline1020_totalpaymentsdneroatotal0908191411

Problem Description

Messages on Integrity Report: - Unknown Line GLNum - Total payments d n e ROA total

Additional Description: The system is confused about what to do with the cash clearing line.

Solution

The video will: * Review the back end * Review the payment * Review the POS transaction history * Take some steps * Review the back end * Take some steps * Recap * Review related transactions

Expanded Notes: * Review back end: Amount paid on header says $0. 1020 line posted as a Credit and is positive. Deposits on work order account is $0 and will be removed later. * Review Payment: Seems normal. * Review History: POS transaction reports indicate a -206.06 payment was made via amex. * Progress & Steps: * Review back end: Find a second line has been added * Progress & Steps: Remove deposit on work order line

  1. Remove the old cash clearing line
  2. Exit edit single transaction mode. Problem is resolved.

* Recap: System needed to recreate a new line that it recognized and we had to manually remove the bad line. * Review related transactions: The invoice total is $0, but there are 4 payments that add up to $0.

Note: this article is also publicly available at http://wiki.wws5.com/share/12-Unknown Line 1020_ Total payments d n e ROA Total0908191411.html

12-unknownline1020_totalpaymentsdneroatotal0908191411.flv

Created by Clifford MacKay at 8/19/2009 2:11:10 PM

training/12-unknownline1020_totalpaymentsdneroatotal0908191411.txt · Last modified: 2009/08/19 14:25 (external edit)