training:07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540
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— | training:07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540 [2009/08/17 15:50 (15 years ago)] (current) – created - external edit 127.0.0.1 | ||
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+ | ===== Problem Description ===== | ||
+ | Messages on integrity report: | ||
+ | - Credits do not equal debits | ||
+ | - Total Payments do not equal the ROA total | ||
+ | |||
+ | Additional description: | ||
+ | - Invoice shows up 2 times | ||
+ | |||
+ | ===== Solution ===== | ||
+ | The video will: | ||
+ | * Do a behind the scenes review | ||
+ | * Examine the payment initially | ||
+ | * Examine the history | ||
+ | * Verify settings | ||
+ | * Examine the Payment again | ||
+ | * Review progress & take steps to the solution | ||
+ | * Review the results | ||
+ | |||
+ | Extended Notes: | ||
+ | * Behind the scenes review: Cash clearing = 0, two reversing entries to deposits on work orders, and 2 AR lines both crediting AR. | ||
+ | * Examine the Payment: First view did not produce enough information | ||
+ | * Examine the History: This helps us verify the totals we are looking for | ||
+ | * Verify settings: Review payment types on invoice. | ||
+ | * Examine the Payment: Find that the invoice 12519 shows up two times, and the second line is in error as per the history we have already looked at. | ||
+ | * Progress & Steps: Remove the second line. | ||
+ | * Review the results: Behind the scenes looks good | ||
+ | |||
+ | Note: this article is also publicly available at http:// | ||
+ | |||
+ | {{training: | ||
+ | |||
+ | |||
+ | |||
+ | Created by Clifford MacKay at 8/17/2009 3:40:31 PM | ||
+ | |||
training/07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540.txt · Last modified: 2009/08/17 15:50 (15 years ago) by 127.0.0.1