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training:07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540 [2009/08/17 15:50] (current)
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 +===== Problem Description =====
 +Messages on integrity report:
 +- Credits do not equal debits
 +- Total Payments do not equal the ROA total
 +Additional description:​
 +- Invoice shows up 2 times
 +===== Solution =====
 +The video will:
 +* Do a behind the scenes review
 +* Examine the payment initially
 +* Examine the history
 +* Verify settings
 +* Examine the Payment again
 +* Review progress & take steps to the solution
 +* Review the results
 +Extended Notes: ​
 +* Behind the scenes review: Cash clearing = 0, two reversing entries to deposits on work orders, and 2 AR lines both crediting AR. 
 +* Examine the Payment: First view did not produce enough information
 +* Examine the History: This helps us verify the totals we are looking for  ​
 +* Verify settings: Review payment types on invoice.
 +* Examine the Payment: Find that the invoice 12519 shows up two times, and the second line is in error as per the history we have already looked at.
 +* Progress & Steps: Remove the second line.
 +* Review the results: Behind the scenes looks good
 +Note: this article is also publicly available at http://​​share/​07_Total Payments d n e ROA total_ CR d n e DB_ line on payment double posted0908171540.html
 +Created by Clifford MacKay at 8/17/2009 3:40:31 PM
training/07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540.txt ยท Last modified: 2009/08/17 15:50 (external edit)