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===== Problem Description =====
Messages on integrity report:
- Credits do not equal debits
- Total Payments do not equal the ROA total

Additional description:
- Invoice shows up 2 times

===== Solution =====
The video will:
* Do a behind the scenes review
* Examine the payment initially
* Examine the history
* Verify settings
* Examine the Payment again
* Review progress & take steps to the solution
* Review the results

Extended Notes: 
* Behind the scenes review: Cash clearing = 0, two reversing entries to deposits on work orders, and 2 AR lines both crediting AR. 
* Examine the Payment: First view did not produce enough information
* Examine the History: This helps us verify the totals we are looking for  
* Verify settings: Review payment types on invoice.
* Examine the Payment: Find that the invoice 12519 shows up two times, and the second line is in error as per the history we have already looked at.
* Progress & Steps: Remove the second line.
* Review the results: Behind the scenes looks good

Note: this article is also publicly available at http://wiki.wws5.com/share/07_Total Payments d n e ROA total_ CR d n e DB_ line on payment double posted0908171540.html

{{training:07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540.flv|}}



Created by Clifford MacKay at 8/17/2009 3:40:31 PM