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Messages on integrity report: - Credits do not equal debits - Total Payments do not equal the ROA total
Additional description: - Invoice shows up 2 times
The video will: * Do a behind the scenes review * Examine the payment initially * Examine the history * Verify settings * Examine the Payment again * Review progress & take steps to the solution * Review the results
Extended Notes: * Behind the scenes review: Cash clearing = 0, two reversing entries to deposits on work orders, and 2 AR lines both crediting AR. * Examine the Payment: First view did not produce enough information * Examine the History: This helps us verify the totals we are looking for * Verify settings: Review payment types on invoice. * Examine the Payment: Find that the invoice 12519 shows up two times, and the second line is in error as per the history we have already looked at. * Progress & Steps: Remove the second line. * Review the results: Behind the scenes looks good
Note: this article is also publicly available at http://wiki.wws5.com/share/07_Total Payments d n e ROA total_ CR d n e DB_ line on payment double posted0908171540.html
07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540.flv
Created by Clifford MacKay at 8/17/2009 3:40:31 PM