User Tools

Site Tools


Problem Description

Messages on integrity report: - Credits do not equal debits - Total Payments do not equal the ROA total

Additional description: - Invoice shows up 2 times


The video will: * Do a behind the scenes review * Examine the payment initially * Examine the history * Verify settings * Examine the Payment again * Review progress & take steps to the solution * Review the results

Extended Notes: * Behind the scenes review: Cash clearing = 0, two reversing entries to deposits on work orders, and 2 AR lines both crediting AR. * Examine the Payment: First view did not produce enough information * Examine the History: This helps us verify the totals we are looking for * Verify settings: Review payment types on invoice. * Examine the Payment: Find that the invoice 12519 shows up two times, and the second line is in error as per the history we have already looked at. * Progress & Steps: Remove the second line. * Review the results: Behind the scenes looks good

Note: this article is also publicly available at Payments d n e ROA total_ CR d n e DB_ line on payment double posted0908171540.html


Created by Clifford MacKay at 8/17/2009 3:40:31 PM

training/07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540.txt · Last modified: 2009/08/17 15:50 (external edit)