training:06_totalcashpddnecashposting_subtotaldnelines_linesoninvoicedneheader0908171510
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— | training:06_totalcashpddnecashposting_subtotaldnelines_linesoninvoicedneheader0908171510 [2009/08/17 15:20 (15 years ago)] (current) – created - external edit 127.0.0.1 | ||
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+ | ===== Problem Description ===== | ||
+ | Messages on integrity report: | ||
+ | - Total cash Paid d n e Cash Posting | ||
+ | - Sub total does not agree lines d n e invoice | ||
+ | |||
+ | Additional description: | ||
+ | - Lines on the invoice do not equal the header | ||
+ | - Error opening invoice: " | ||
+ | |||
+ | ===== Solution ===== | ||
+ | The video will: | ||
+ | * Explain what it means | ||
+ | * Explain the Progress & Steps | ||
+ | * Review the error opening the invoice | ||
+ | * Review the invoice and its history | ||
+ | * Review invoice with the clerk | ||
+ | * Results of initial edit | ||
+ | * Possible solutions | ||
+ | - Void invoice it is in error and was already fixed | ||
+ | - Recreate from history | ||
+ | |||
+ | Expanded Notes: | ||
+ | * What it means: Paid 1 + paid 2 + paid 3 does not equal the totals on the lines in the transaction tab. The lines on the invoice back end have a posting to cash clearing. This line no longer equals the total of the 3 paid fields from the cash invoice. | ||
+ | * Progress & Steps: Edit the invoice | ||
+ | * Error opening invoice: Invoice Error, Sub Total: Original = xx.xx New = yy.yy, taxes[1]: Original= | ||
+ | * Review invoice: No lines on the invoice, but there is a tender. There is missing information | ||
+ | * Review history: Activity on POS transactions, | ||
+ | * Check with the clerk: If we don't have the original printout, we need to talk to the clerk to try and find out if anything has happened. | ||
+ | * Results: Editing the invoice causes new cash to be posted to the invoice as change. | ||
+ | * Possible solutions: Discuss scenarios, and possible extra steps as an overview. Make sure note is made about todays end of day being effected. | ||
+ | |||
+ | Note: this article is also publicly available at http:// | ||
+ | |||
+ | {{training: | ||
+ | |||
+ | |||
+ | |||
+ | Created by Clifford MacKay at 8/17/2009 3:10:19 PM | ||
+ | |||
training/06_totalcashpddnecashposting_subtotaldnelines_linesoninvoicedneheader0908171510.txt · Last modified: 2009/08/17 15:20 (15 years ago) by 127.0.0.1