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training:05_missingcustomer2841_invoiceblankornewcustomerneedstobeselected0908171358 [2009/08/17 14:10] (current)
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 +===== Problem Description =====
 +Messages on the integrity report:
 +- Missing customer nnnn
 +
 +Additional description:​
 +- The invoice was blank
 +- Also began a discussion of simular types of errors, but did not get into details
 +
 +Applies to:
 +Invoices that are blank, and hints at what do if the invoice is not blank.
 +
 +===== Solution =====
 +The video will:
 +* Discuss what the error means
 +* Do a behind the scenes review
 +* Go over progress & steps to be taken
 +* Examine the invoice
 +* Go over possible solutions
 +* Touch on other choices/​scenarios
 +
 +Expanded notes:
 +* What it means: There was a customer record around, and somehow the customer is now damaged or removed. ​
 +* Behind the scenes review: look at the header of the record on the "​Invoice"​ sub tab. This is the default tab when you go into edit transaction. We take note of the customer name at this point.
 +* Progress & Steps: Search for the customer by name. If that customer did exist then we we could take note of the customer name.
 +* Examine invoice: Invoice is blank
 +* Possible solutions: - Voice can be voided if blank.
 +* Other choices/​scenarios:​ If the invoice was not blank we could select the correct customer, find the correct customer record, or review other possibilities with a support tech.
 +
 +Note: this article is also publicly available at http://​wiki.wws5.com/​share/​05_Missing Customer 2841_ invoice blank or new customer needs to be selected0908171358.html
 +
 +{{training:​05_missingcustomer2841_invoiceblankornewcustomerneedstobeselected0908171358.flv|}}
 +
 +
 +
 +Created by Clifford MacKay at 8/17/2009 1:58:32 PM
 +
  
training/05_missingcustomer2841_invoiceblankornewcustomerneedstobeselected0908171358.txt ยท Last modified: 2009/08/17 14:10 (external edit)