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training:01_crdnedb_billtotaldnebilllines0909081615 [2009/09/08 16:30] (current)
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 +===== Problem Description =====
 +Messages on Integrity Report:
 +- Credits do not equal debits
 +- Bill total does not equal lines
 +Additional Description: ​
 +- There is history indicating there was changes to the bill total, but the numbers don't match up
 +===== Solution =====
 +The video will:
 +* Review the back end of the transaction
 +* Review the bill
 +* Go through troubleshooting steps
 +* Review the fix
 +* Do a pos review discussion going back to the original printout and person who did the data entry
 +Expanded Notes:
 +* Review back end: Total orig = 275.97; Back end to AP = 275.97
 +* Fix total message: Hit fix, notice that the behavior matches what we saw in the back end.
 +* Review bill:
 +* Troubleshoot:​ Find out what has happened
 +  * Review AP transaction report: See activity for 275.97 less the current bill total (-5.63). Searched for WAC lighting to find the difference.
 +  * Summary of AP Transaction report: Can't see the problem, only adjustments corresponding to changes happening at the time.
 +* Review of back end: We can see who edited the transaction most recently
 +* Look for outside infomration:​ Talk to the person who edited / created the transaction. Should the total be 5.63 lower?
 +* Overview of steps taken and gathering infomration
 +Note: this article is also publicly available at http://​​share/​01_CR dne DB_ Bill Total dne Bill Lines0909081615.html
 +Created by Clifford MacKay at 9/8/2009 4:15:26 PM
training/01_crdnedb_billtotaldnebilllines0909081615.txt ยท Last modified: 2009/09/08 16:30 (external edit)