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+===== Problem Description =====
+Messages on Integrity Report:
+- Credits do not equal debits
+- Bill total does not equal lines
+Additional Description:
+- There is history indicating there was changes to the bill total, but the numbers don't match up
+===== Solution =====
+The video will:
+* Review the back end of the transaction
+* Review the bill
+* Go through troubleshooting steps
+* Review the fix
+* Do a pos review discussion going back to the original printout and person who did the data entry
+Expanded Notes:
+* Review back end: Total orig = 275.97; Back end to AP = 275.97
+* Fix total message: Hit fix, notice that the behavior matches what we saw in the back end.
+* Review bill:
+* Troubleshoot: Find out what has happened
+  * Review AP transaction report: See activity for 275.97 less the current bill total (-5.63). Searched for WAC lighting to find the difference.
+  * Summary of AP Transaction report: Can't see the problem, only adjustments corresponding to changes happening at the time.
+* Review of back end: We can see who edited the transaction most recently
+* Look for outside infomration: Talk to the person who edited / created the transaction. Should the total be 5.63 lower?
+* Overview of steps taken and gathering infomration
+Note: this article is also publicly available at http://wiki.wws5.com/share/01_CR dne DB_ Bill Total dne Bill Lines0909081615.html
+{{training:01_crdnedb_billtotaldnebilllines0909081615.flv|}}
+Created by Clifford MacKay at 9/8/2009 4:15:26 PM