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training:01_crdnedb_billtotaldnebilllines0909081615

Problem Description

Messages on Integrity Report: - Credits do not equal debits - Bill total does not equal lines

Additional Description: - There is history indicating there was changes to the bill total, but the numbers don't match up

Solution

The video will: * Review the back end of the transaction * Review the bill * Go through troubleshooting steps * Review the fix * Do a pos review discussion going back to the original printout and person who did the data entry

Expanded Notes: * Review back end: Total orig = 275.97; Back end to AP = 275.97 * Fix total message: Hit fix, notice that the behavior matches what we saw in the back end. * Review bill: * Troubleshoot: Find out what has happened

  • Review AP transaction report: See activity for 275.97 less the current bill total (-5.63). Searched for WAC lighting to find the difference.
  • Summary of AP Transaction report: Can't see the problem, only adjustments corresponding to changes happening at the time.

* Review of back end: We can see who edited the transaction most recently * Look for outside infomration: Talk to the person who edited / created the transaction. Should the total be 5.63 lower? * Overview of steps taken and gathering infomration

Note: this article is also publicly available at http://wiki.wws5.com/share/01_CR dne DB_ Bill Total dne Bill Lines0909081615.html

01_crdnedb_billtotaldnebilllines0909081615.flv

Created by Clifford MacKay at 9/8/2009 4:15:26 PM

training/01_crdnedb_billtotaldnebilllines0909081615.txt · Last modified: 2009/09/08 16:30 (external edit)