User Tools

Site Tools


Cash Drawer does not open

Ensure that the POS Device manager is started and showing in the system tray as circled in red in figure 1.

Figure 1 - POS Device Manager Icon

Activating the POS Device Manager

A single left click will open the POS Device manager giving the screen shown in figure 2.

Figure 2 - The Cash Drawer tab in the POS Device Manager

The Port Settings should be set to your slip printer for cash drawers that have a cable connecting the cash drawer to the slip printer. If the cash drawer connect to the computer via a different port, then select that port.

After the port has been selected, click the drawer opens on tender type button that looks similar to figure 3.

Figure 3 - POS Device Manager tender types button

Select the option “Yes” to manually open cash drawer as circled in figure 4 then click OK. If the system prompts for a password use “supervisor”.

Figure 4 - Manually opening selection

Select the “Open Drawer” button as circled in figure 5 to open the cash drawer.

Figure 5 - Open Drawer button

tier1_cashdrawer.txt · Last modified: 2010/06/18 16:49 by andrew