User Tools

Site Tools


there_is_no_default_printer_currently_selected

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
there_is_no_default_printer_currently_selected [2015/04/22 09:55]
swind
there_is_no_default_printer_currently_selected [2019/03/20 14:46] (current)
swind
Line 11: Line 11:
 ====== Additional information ====== ====== Additional information ======
  
-Every time we tried to print from System Five we received the error "There is no default printer currently selected"​. ​Checked ​the windows ​drivers. There was a second printer in windows ​that was partially deleted. We to delete it several times, but it keeps coming back. Checked ​the print queue, and there was several old print jobs sitting in it's queue. We could not delete them without re-opening the print queue as the administrator. Once we did that we could clear the queue, and the printer disappeared from Windows. ​Checked ​System Five again, and still getting ​the error message when we try to print. Next we tried opening the invoice form and saw the exact same error message. So the issue was not that the invoice tree can't find the printer specified, it is an issue with the  invoice forms not having a valid default printer assigned to them. This issue occurred when the original default printer was deleted in Windows. ​+Every time we tried to print from System Five we received the error "There is no default printer currently selected"​. ​When we checked ​the Windows ​drivers, there was a second printer in Windows ​that was partially deleted. We tried to delete it several times, but it kept coming back. We checked ​the print queue, and there were several old print jobs sitting in the printer's queue. We couldn'​t ​delete them without re-opening the print queue as the administrator. Once we did that we could clear the queue, and the printer disappeared from Windows. ​ 
 +We checked ​System Five again, and we continued to get the error message when we tried to print. Next we tried opening the invoice form and saw the exact same error message. So the issue was not that the invoice tree can't find the printer specified, it is an issue with the  invoice forms not having a valid default printer assigned to them. This issue occurred when the original default printer was deleted in Windows. ​
  
-There is a known issue with shared printers in Windows, where a printer that is shared out from another computer, can be marked as the default printer, but some applications can not see that it is the default printer. It seems to be due to Windows having to be logged in, and the network connections are one of the last things that Windows tries to connect after all the drivers and services are started. ​+There is a known issue with shared printers in Windows, where a printer that is shared out from another computer, can be marked as the default printer, but some applications can'​t ​see that it'​s ​the default printer. It seems to be due to Windows having to be logged in, and the network connections are one of the last things that Windows tries to connect after all the drivers and services are started. ​
  
 ====== Solution ====== ====== Solution ======
  
-To solve the issue I had to install the Microsoft XPS Document Writer, and make it the default printer, then restart ​System Five, go into the System Five Printer setup, and ensure that the XPS Document Writer ​was there. ​Then I was able to open each of the invoice forms without any errors, go to the printer selection, change it from the XPS Document Writer to the shared network printer, and save the form. This had to be done on every form. +To solve the issue I had to install the Microsoft XPS Document Writer, and make it the default printer. After restarting ​System Five, go into the System Five Printer setup, and ensure that the XPS Document Writer ​is there. ​Now you should be able to open each of the invoice forms without any errors. Go to the printer selection, change it from the XPS Document Writer to the shared network printer, and save the form. This had to be done on every form. 
  
 Now we could print again without any errors. Now we could print again without any errors.
there_is_no_default_printer_currently_selected.1429721749.txt.gz · Last modified: 2015/04/22 09:55 by swind