Differences

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--- symbol_ls-4278_ls4278_scanning_issue [2010/01/04 12:28 (15 years ago)] – created swind
+++ symbol_ls-4278_ls4278_scanning_issue [2010/01/04 15:45 (15 years ago)] – swind
@@ Line 4: / Line 4: @@
 ====== Scanner will not send any information to Windows or DOS Prompt ======
-Tom called back and Problem with the scanner was simply to scan the barcode on the wireless cradle and this re-established communication between the cradle and the hand set. he called Symbol and they had him back up and running right away.
+Scanner only emits a series of beeps when a barcode is scanned and nothing is transmitted to the command prompt.
-Scanner is a Symbol LS4278.
-Scanner wouuld only emit a serries of beeps when a barcode is scanned and nothing is transmitted to the command prompt.
 ==== Detailed Problem Solution ====
+The problem is that the scanner has lost communication with the cradle, or has lost it's programming. The resolution to this problem is to simply scan the barcode on the wireless cradle and this re-established communication between the cradle and the hand set. If this still does not resolve the issue, then there may be something wrong with the device and will require the end user to call Symbol Customer Support to further troubleshoot the issue.
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