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support_video_playback_issue [2017/09/26 11:47 (7 years ago)] – swindsupport_video_playback_issue [2017/09/26 11:52 (7 years ago)] – swind
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 ====== Detailed Problem Solution ====== ====== Detailed Problem Solution ======
  
-Determine what web browser you are using?+Determine what web browser you are using?\ 
 + 
 +**Microsoft Internet Explorer** 
 <code> <code>
-**Microsoft Internet Explorer** should work. If it doesn’t… Try enabling or disabling Protected Mode.+Internet Explorer should work. If it doesn’t… Try enabling or disabling Protected Mode.
 [[https://www.lifewire.com/how-to-disable-protected-mode-in-internet-explorer-2624507]] [[https://www.lifewire.com/how-to-disable-protected-mode-in-internet-explorer-2624507]]
 or or
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 </code> </code>
  
 +**Mozilla FireFox** 
 <code> <code>
-**Mozilla FireFox** requires a plug in to play Flash videos (support Videos)+FireFox requires a plug in to play Flash videos (support Videos)
 [[https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games]] [[https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games]]
 or or
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 </code> </code>
  
 +**Microsoft Edge** 
 <code> <code>
-**Microsoft Edge** had a warning saying that flash videos are not enabled, do you want to allow.+Edge had a warning saying that flash videos are not enabled, do you want to allow.
 If you don’t see this error you can follow the instructions from Adobe to enable it. If you don’t see this error you can follow the instructions from Adobe to enable it.
 [[https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html]] [[https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html]]
 </code> </code>
  
 +**Google Chrome** 
 <code> <code>
-**Google Chrome** has security settings that prevent Flash videos from running+Chrome has security settings that prevent Flash videos from running
 click on the three dots next to the search bar. click on the three dots next to the search bar.
-Select Settings from the drop down – Scroll down to the bottom of the screen and click on the down arrow next to Advanced to expand the menu – Click on Content Settings – Click on Flash - allow sites / ask first / allow+Select Settings from the drop down 
 + - Scroll down to the bottom of the screen and click on the down arrow next to Advanced to expand the menu 
 + – Click on Content Settings 
 + – Click on Flash 
 + - allow sites / ask first / allow
 Or Or
 Turn off GPU Hardware Acceleration in Chrome Turn off GPU Hardware Acceleration in Chrome
support_video_playback_issue.txt · Last modified: 2021/05/11 21:55 (3 years ago) by jdayanan