standalone_technical_information
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| standalone_technical_information [2009/01/09 14:55 (15 years ago)] – created cliff | standalone_technical_information [2009/01/09 14:56 (15 years ago)] (current) – cliff | ||
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| ====== Standalone Technical Information ====== | ====== Standalone Technical Information ====== | ||
| ===== Scenarios: I can't log in ===== | ===== Scenarios: I can't log in ===== | ||
| - | ==== Data set comes up blank, and terminal number is red ==== | + | |
| + | ==== Behavior: | ||
| === Scenario 1: my W: drive is not properly authenticated to the server === | === Scenario 1: my W: drive is not properly authenticated to the server === | ||
| One of the issues that can come up is that your W: drive is there, but may have a red X over the icon for the mapped drive. You can find this icon by browsing to my computer. It is possible that there is still a problem and the red X does not show. | One of the issues that can come up is that your W: drive is there, but may have a red X over the icon for the mapped drive. You can find this icon by browsing to my computer. It is possible that there is still a problem and the red X does not show. | ||
| == Solution: == | == Solution: == | ||
| If we browse to MyComputer and then double click on the W: drive it should show us the contents of the W: drive. At this point the red X will dissapear. Now try to re-open System 5 and you will be able to log in. If this does not work, please call Technical Support at Windward Software 1-800-663-5750. | If we browse to MyComputer and then double click on the W: drive it should show us the contents of the W: drive. At this point the red X will dissapear. Now try to re-open System 5 and you will be able to log in. If this does not work, please call Technical Support at Windward Software 1-800-663-5750. | ||
standalone_technical_information.txt · Last modified: 2009/01/09 14:56 (15 years ago) by cliff