s5oc_rdweb_portal_access
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
s5oc_rdweb_portal_access [2018/11/06 10:24 (6 years ago)] – dcartwright | s5oc_rdweb_portal_access [2018/11/06 12:24 (6 years ago)] (current) – dcartwright | ||
---|---|---|---|
Line 5: | Line 5: | ||
If the RDWeb portal is unreachable, | If the RDWeb portal is unreachable, | ||
+ | |||
+ | <note important> | ||
===== Procedure ===== | ===== Procedure ===== | ||
Line 12: | Line 14: | ||
- Open a Command Prompt. | - Open a Command Prompt. | ||
- Press the **Windows key + R** '' | - Press the **Windows key + R** '' | ||
- | - Type: **cmd** and press **Enter** | + | - Type: **cmd** and press **Enter** |
- | - At the prompt type: '' | + | - At the prompt type: '' |
- | - At the prompt type: '' | + | - At the prompt type: '' |
- | - If alternate DNS servers resolve correctly, then it is possible to do one of the following: update the router to specify alternative DNS server or set up the the local computer' | + | - If alternate DNS servers resolve correctly, then it is possible to do one of the following: update the router to specify alternative DNS server or set up the the local computer' |
- If systemfiveoncloud.com does not resolve using an alternative DNS server, please contact Windward Support for assistance. | - If systemfiveoncloud.com does not resolve using an alternative DNS server, please contact Windward Support for assistance. | ||
Line 23: | Line 25: | ||
- Press the **Windows key + R** '' | - Press the **Windows key + R** '' | ||
- | - Type: **ncpa.cpl** and press **Enter** | + | - Type: **ncpa.cpl** and press **Enter** |
- | - Select the Network Adapter used for your Internet connection, Right-click and select **Properties** | + | - Select the Network Adapter used for your Internet connection, Right-click and select **Properties** |
- | - Select **Internet Protocol Version 4 (TCP/ | + | - Select **Internet Protocol Version 4 (TCP/ |
- Select **Use the following DNS server addresses** | - Select **Use the following DNS server addresses** | ||
- | - In the **Preferred DNS server** and **Alternative DSN server** boxes, enter an alternative DNS server that successfully resolved systemfiveoncloud.com in the NSLookup Test section, step 3. Some suggested DNS servers are: Google: 8.8.8.8 & 8.8.2.2; OpenDNS: 208.67.222.222 & 208.67.220.220; | + | - In the **Preferred DNS server** and **Alternative DSN server** boxes, enter an alternative DNS server that successfully resolved systemfiveoncloud.com in the [[s5oc_rdweb_portal_access# |
- Press the **OK** button, and close any remaining windows. | - Press the **OK** button, and close any remaining windows. | ||
- Verify the configuration by typing '' | - Verify the configuration by typing '' |
s5oc_rdweb_portal_access.txt · Last modified: 2018/11/06 12:24 (6 years ago) by dcartwright