s5oc_faq
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s5oc_faq [2019/06/03 14:04 (5 years ago)] – kevin | s5oc_faq [2021/09/02 14:08 (3 years ago)] (current) – kevin | ||
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===== How do I change my password? ===== | ===== How do I change my password? ===== | ||
- | * For expired passwords, log into the RDWeb Portal: https://systemfiveoncloud.com/rdweb | + | * For expired passwords, log into the RDWeb Portal: https://rds.wws5.com/RDWeb/ |
- | * For a password that you wish to change, go to: https://systemfiveoncloud.com/ | + | * For a password that you wish to change, go to: https://rds.wws5.com/ |
* For forgotten passwords, contact Windward Support for assistance. | * For forgotten passwords, contact Windward Support for assistance. | ||
===== I can’t log in to System Five on Cloud, what should I do? ===== | ===== I can’t log in to System Five on Cloud, what should I do? ===== | ||
- | Firstly, try logging into the RDWeb Portal (https://systemfiveoncloud.com/rdweb) to see if the password has expired. | + | Firstly, try logging into the RDWeb Portal (https://rds.wws5.com/RDWeb/ |
If you are unable to log into the RDWeb Portal, please contact Windward Support for assistance. | If you are unable to log into the RDWeb Portal, please contact Windward Support for assistance. | ||
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===== System Five is not responding! How do I close the software? ===== | ===== System Five is not responding! How do I close the software? ===== | ||
- | The task manager is not available | + | Right-click |
- | http://wiki.wws5.com/ | + | |
===== Can I restrict logins to a specific location (i.e., business)? ===== | ===== Can I restrict logins to a specific location (i.e., business)? ===== | ||
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===== How much bandwidth does it take and what internet speed do we need? ===== | ===== How much bandwidth does it take and what internet speed do we need? ===== | ||
- | This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks, | + | This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of the session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks, |
A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. | A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. | ||
+ | |||
+ | ===== Where is it hosted? ===== | ||
+ | We are a Gold Microsoft Partner and host our customers in [[https:// | ||
===== Can I store credit cards? ===== | ===== Can I store credit cards? ===== | ||
- | For your security we do not allow the storage of credit cards in System Five on Cloud. | + | For your security, we do not allow the storage of credit cards in System Five on Cloud. |
+ | |||
+ | You will need to provide a Windows workstation to host the DataCap Netepay software to process credit cards. | ||
+ | |||
+ | ===== What hardware can I use? ===== | ||
+ | Visit our [[s5oc_supported_peripheral_hardware_list|supported hardware]] page. | ||
===== How can we reboot the server if it crashes? ===== | ===== How can we reboot the server if it crashes? ===== | ||
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===== Can we copy System Five's data so we can create a back-up for it? ===== | ===== Can we copy System Five's data so we can create a back-up for it? ===== | ||
- | Those users who are designated as ‘Admins’ will have the ability to directly connect to their server | + | Those users who are designated as ‘Admins’ will have the ability to directly connect to their server |
- | ===== Can we install | + | ===== Can we install |
- | Installing a firewall on your on-prem location should not have any effect | + | Installing a firewall on your on-prem location should not have any effect |
- | ===== Will we be able to run our existing labels and forms from the System Five on Cloud? ===== | + | ===== Can we run our existing labels and forms in System Five on Cloud? ===== |
Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | ||
- | System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection. | + | System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be lost. However, the data is safe and will not suffer corruption due to a dropped connection. |
- | ===== We used to have to manually kill database sessions, will we still have this problem? ===== | + | ===== Do we still have to manually kill database sessions? ===== |
- | An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been set up and configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime. | + | An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime. If you did this with your on-prem installation, |
- | ===== We've got some dodgy entries in our database, will this work in the migration? ===== | + | ===== Will dodgy entries in our database |
- | System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. | + | System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise' |
===== Can we still upload CSV files to the cloud? ===== | ===== Can we still upload CSV files to the cloud? ===== | ||
- | System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked | + | System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked |
+ | ===== What is the backup schedule? ===== | ||
+ | Visit the [[s5oc_backup_policy|System Five on Cloud backup]] policy page. |
s5oc_faq.1559595898.txt.gz · Last modified: 2019/06/03 14:04 (5 years ago) by kevin