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s5oc_faq [2019/01/08 13:27]
derek
s5oc_faq [2019/06/03 15:20] (current)
kevin
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 ===== What are the password requirements?​ ===== ===== What are the password requirements?​ =====
  
-  - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, jsmith@windwardcloud.com,​ then “jsmith”,​ “John” or “Smith” would not be allow in the password)+  - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, jsmith@windwardcloud.com,​ then “jsmith”,​ “John” or “Smith” would not be allowed ​in the password)
   - Passwords must contain characters from three of the following five categories:   - Passwords must contain characters from three of the following five categories:
     * Uppercase characters     * Uppercase characters
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 ===== System Five is not responding! How do I close the software? ===== ===== System Five is not responding! How do I close the software? =====
  
-The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following wiki for instructions on how to sign out+The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following ​[[sign_out_of_system_five_on_cloud|wiki for instructions]] on how to sign out.
-http://wiki.wws5.com/​doku.php?​id=sign_out_of_system_five_on_cloud+
  
 ===== Can I restrict logins to a specific location (i.e., business)? ===== ===== Can I restrict logins to a specific location (i.e., business)? =====
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 No, due to the nature of the Cloud, it is not possible to restrict connections from a specific location. No, due to the nature of the Cloud, it is not possible to restrict connections from a specific location.
        
-===== How much bandwidth does it take (i.e. What internet speed do we need for the users we have)? =====+===== How much bandwidth does it take and what internet speed do we need? =====
  
 This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks,​ etc., are being sent to our servers. The ‘main’ data transfer happens on the cloud, on the Azure backbone. This means that when reports are being run, the data stays in the cloud, rather than being pushed over an internet connection to the client. ​ However, when the report is printed the pages would be sent to your local printer. This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks,​ etc., are being sent to our servers. The ‘main’ data transfer happens on the cloud, on the Azure backbone. This means that when reports are being run, the data stays in the cloud, rather than being pushed over an internet connection to the client. ​ However, when the report is printed the pages would be sent to your local printer.
  
 A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. ​ To get your number try looking at your own [[https://​superuser.com/​questions/​43797/​microsoft-remote-desktop-bandwidth-usage|bandwidth usage]]. A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. ​ To get your number try looking at your own [[https://​superuser.com/​questions/​43797/​microsoft-remote-desktop-bandwidth-usage|bandwidth usage]].
 +
 +===== Where is it hosted? =====
 +We are a Gold Microsoft Partner and host our customers in [[https://​azure.microsoft.com/​en-ca/​|Micrsoft Azure]] data centers. ​ We currently have a West-US and Australia East data center. ​ Your geography will dictate which server you get provisioned on.  You can check your [[https://​azurespeedtest.azurewebsites.net/​|connection speed]] using this link.
 +
 +===== Can I store credit cards? =====
 +For your security we do not allow the storage of credit cards in System Five on Cloud. ​ If you are using Vantiv/​WorldPay we support [[https://​www.worldpay.com/​global/​support/​support-articles/​what-tokenisation|Tokenisation]] which allows you to store a time limited token which is far safer. ​ This allows you to run recurring Invoices and the Renew Rentals features without having to store a credit card.
 +
 +You will need to provide a Windows workstation to host the DataCap Netepay software to process credit cards.
 +
 +===== What hardware can I use? =====
 +Visit our [[s5oc_supported_peripheral_hardware_list|supported hardware]] page.
 +
 ===== How can we reboot the server if it crashes? ===== ===== How can we reboot the server if it crashes? =====
  
-Currently, there is no facility for clients to reboot servers. The servers are extremely stable and have never had the need to reboot a client’s server ​VM. Should a server ever become unstable, this may mean there are other issues that may require further investigation (root cause analysis) and so under those circumstances,​ it would be best to contact ​Support ​for assistance.+Currently, there is no facility for clients to reboot servers. The servers are extremely stable and we have never had the need to reboot a client’s server ​other than planned maintenance. Should a server ever become unstable, this may mean there are other issues that may require further investigation (root cause analysis) and under those circumstances,​ it would be best to contact ​Cloud Ops support ​for assistance.
        
-===== How can we copy System Five's data so we can create a back-up for it? =====+===== Can we copy System Five's data so we can create a back-up for it? =====
  
-Those users who are designated as ‘Admins’ will have the ability to directly connect to their server ​VM from within the System Five on Cloud environment. From there, it is simple to navigate to the data directory and copy it (for manual backups), perform a copy over (to update the Training environment),​ etc. Please note that the server ​VM and client data is automatically backed up daily in Azure.+Those users who are designated as ‘Admins’ will have the ability to directly connect to their server ​virtual machine ​from within the System Five on Cloud environment. From there, it is simple to navigate to the data directory and copy it (for manual backups), perform a copy over (to update the Training environment),​ etc. Please note that the server ​virtual machine ​and client data is automatically backed up daily in Azure.
        
-===== Due to operating in a cloud environment, ​we would like to install ​an additional ​firewall ​in our brick and mortar locations, specifically SONIC wall.  Is this compatible with Windward Software? ​ If not, then what are your recommendations for additional firewalls? =====+===== Can we install ​firewall? =====
  
-Installing a firewall should not have any effect with our Cloud environment;​ we use a http (web request) to initially log into a web portal, which then establishes an RDP connection to our servers in the Cloud. ​+Installing a firewall ​on your on-prem location ​should not have any effect with our System Five on Cloud environment;​ we use a http (web request) to initially log into a web portal, which then establishes an RDP connection to our servers in the Cloud. ​
        
-===== We've had issues with label and form printing with other cloud based products, will we be able to run our existing labels and forms from the WindwardCloud system? =====+===== Can we run our existing labels and forms in System Five on Cloud? =====
  
 Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration.
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 System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection. System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection.
  
-===== Currently with System Five we have a problem that if a computer crashes it can lock up that instance on the database and we need to get in and manually kill the database sessions ​before we can log in again, will there be any similar problems with the cloud? =====+===== Do we still have to manually kill database sessions? =====
  
-An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been set up and configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime.+An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime.  If you did this with your on-prem installation,​ this will no longer be an issue.
  
-===== We've got some dodgy entries in our database ​thanks 13 years of people not double checking their work when uploading csv files, will these cause any major issues in the migration? =====+===== Will dodgy entries in our database ​stop our migration? =====
  
 System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options.
s5oc_faq.1546982865.txt.gz · Last modified: 2019/01/08 13:27 by derek