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s5oc_faq [2018/09/12 15:26]
dcartwright [How can we copy System5's data so we can create a back-up for it?]
s5oc_faq [2019/04/02 15:47] (current)
dcartwright [What are the password requirements?]
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 ====== Frequently Asked Questions ====== ====== Frequently Asked Questions ======
  
- +===== Issue Response Time ===== 
 + 
 +  - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during 8:00 am - 5:00 pm Monday -> Friday. ​ Response time outside of core hours are handled via call-back by a technician usually within 30 minutes. 
 +  - All issues are targeted to have a response time of no longer than next business day (Monday - Friday). 
 + 
 ===== What are the password requirements?​ ===== ===== What are the password requirements?​ =====
  
-  - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, jsmith@windwardcloud.com,​ then “jsmith”,​ “John” or “Smith” would not be allow in the password)+  - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, jsmith@windwardcloud.com,​ then “jsmith”,​ “John” or “Smith” would not be allowed ​in the password)
   - Passwords must contain characters from three of the following five categories:   - Passwords must contain characters from three of the following five categories:
     * Uppercase characters     * Uppercase characters
s5oc_faq.1536791166.txt.gz · Last modified: 2018/09/12 15:26 by dcartwright