s5oc_faq
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s5oc_faq [2019/06/03 14:04 (5 years ago)] – kevin | s5oc_faq [2019/06/03 15:20 (5 years ago)] – kevin | ||
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===== System Five is not responding! How do I close the software? ===== | ===== System Five is not responding! How do I close the software? ===== | ||
- | The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following wiki for instructions on how to sign out: | + | The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following |
- | http://wiki.wws5.com/ | + | |
===== Can I restrict logins to a specific location (i.e., business)? ===== | ===== Can I restrict logins to a specific location (i.e., business)? ===== | ||
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A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. | A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. | ||
+ | |||
+ | ===== Where is it hosted? ===== | ||
+ | We are a Gold Microsoft Partner and host our customers in [[https:// | ||
===== Can I store credit cards? ===== | ===== Can I store credit cards? ===== | ||
- | For your security we do not allow the storage of credit cards in System Five on Cloud. | + | For your security we do not allow the storage of credit cards in System Five on Cloud. |
+ | |||
+ | You will need to provide a Windows workstation to host the DataCap Netepay software to process credit cards. | ||
+ | |||
+ | ===== What hardware can I use? ===== | ||
+ | Visit our [[s5oc_supported_peripheral_hardware_list|supported hardware]] page. | ||
===== How can we reboot the server if it crashes? ===== | ===== How can we reboot the server if it crashes? ===== | ||
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===== Can we copy System Five's data so we can create a back-up for it? ===== | ===== Can we copy System Five's data so we can create a back-up for it? ===== | ||
- | Those users who are designated as ‘Admins’ will have the ability to directly connect to their server | + | Those users who are designated as ‘Admins’ will have the ability to directly connect to their server |
- | ===== Can we install | + | ===== Can we install |
Installing a firewall on your on-prem location should not have any effect with our System Five on Cloud environment; | Installing a firewall on your on-prem location should not have any effect with our System Five on Cloud environment; | ||
- | ===== Will we be able to run our existing labels and forms from the System Five on Cloud? ===== | + | ===== Can we run our existing labels and forms in System Five on Cloud? ===== |
Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | ||
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System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection. | System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection. | ||
- | ===== We used to have to manually kill database sessions, will we still have this problem? ===== | + | ===== Do we still have to manually kill database sessions? ===== |
- | An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been set up and configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime. | + | An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime. If you did this with your on-prem installation, |
- | ===== We've got some dodgy entries in our database, will this work in the migration? ===== | + | ===== Will dodgy entries in our database |
System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. | System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. |
s5oc_faq.txt · Last modified: 2021/09/02 14:08 (3 years ago) by kevin