Differences

This shows you the differences between two versions of the page.

--- s5oc_faq [2018/09/12 15:26 (6 years ago)] – [How can we copy System5's data so we can create a back-up for it?] dcartwright
+++ s5oc_faq [2019/04/02 15:47 (5 years ago)] – [What are the password requirements?] dcartwright
@@ Line 1: / Line 1: @@
 ====== Frequently Asked Questions ======
+===== Issue Response Time =====
+  - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during 8:00 am - 5:00 pm Monday -> Friday.  Response time outside of core hours are handled via call-back by a technician usually within 30 minutes.
+  - All issues are targeted to have a response time of no longer than next business day (Monday - Friday).
 ===== What are the password requirements? =====
-  - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, [email protected], then “jsmith”, “John” or “Smith” would not be allow in the password)
+  - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, [email protected], then “jsmith”, “John” or “Smith” would not be allowed in the password)
   - Passwords must contain characters from three of the following five categories:
     * Uppercase characters