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s5oc_faq [2018/09/12 15:25]
dcartwright
s5oc_faq [2019/01/08 13:27]
derek
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 ====== Frequently Asked Questions ====== ====== Frequently Asked Questions ======
  
- +===== Issue Response Time ===== 
 + 
 +  - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during 8:00 am - 5:00 pm Monday -> Friday. ​ Response time outside of core hours are handled via call-back by a technician usually within 30 minutes. 
 +  - All issues are targeted to have a response time of no longer than next business day (Monday - Friday). 
 + 
 ===== What are the password requirements?​ ===== ===== What are the password requirements?​ =====
  
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 Currently, there is no facility for clients to reboot servers. The servers are extremely stable and I have never had the need to reboot a client’s server VM. Should a server ever become unstable, this may mean there are other issues that may require further investigation (root cause analysis) and so under those circumstances,​ it would be best to contact Support for assistance. Currently, there is no facility for clients to reboot servers. The servers are extremely stable and I have never had the need to reboot a client’s server VM. Should a server ever become unstable, this may mean there are other issues that may require further investigation (root cause analysis) and so under those circumstances,​ it would be best to contact Support for assistance.
        
-===== How can we copy System5's data so we can create a back-up for it? =====+===== How can we copy System Five's data so we can create a back-up for it? =====
  
 Those users who are designated as ‘Admins’ will have the ability to directly connect to their server VM from within the System Five on Cloud environment. From there, it is simple to navigate to the data directory and copy it (for manual backups), perform a copy over (to update the Training environment),​ etc. Please note that the server VM and client data is automatically backed up daily in Azure. Those users who are designated as ‘Admins’ will have the ability to directly connect to their server VM from within the System Five on Cloud environment. From there, it is simple to navigate to the data directory and copy it (for manual backups), perform a copy over (to update the Training environment),​ etc. Please note that the server VM and client data is automatically backed up daily in Azure.
s5oc_faq.txt · Last modified: 2019/06/03 15:20 by kevin