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printer_does_not_collate

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Printer does not collate

A network printer (P4014n) will not collate when printed to from a Windows 7 workstation. Windows XP workstations on the same network would collate. Collate is the checkbox in the bottom right of the printer dialog that would keep a report in printed order.

Solution

The printer was installed on Windows 7 using an ipp: ((Internet Printing Protocol) port instead of a standard TCP/IP port as used on Windows XP machines. Reconfigured the printer port to print to the TCP/IP port allowed collate to work. <note>There may be other reasons a printer does not respond to the collate checkbox including incorrect printer driver. This issue had a visual symptom that had the ipp printer displaying in the Windows 7 printer dialog as a stock printer and not a picture of the actual P4014n device.</note>

printer_does_not_collate.1359037863.txt.gz · Last modified: 2013/01/24 06:31 (11 years ago) by kevin