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pervasive_version_11_recovering_from_a_disaster

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pervasive_version_11_recovering_from_a_disaster [2013/11/26 12:17 (10 years ago)] mrobosapervasive_version_11_recovering_from_a_disaster [2013/11/29 12:38 (10 years ago)] mrobosa
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 If for example, a server was to loose a motherboard, required a new CPU, a new NIC then Pervasive would fail to authorize on startup and would need to be deactivated on our end using the Pervasive Portal. If this happens, Windward Administration needs to be contacted and informed that the customers Pervasive license needs to be deactivated from the portal so that it can be re-activated on the clients end. If for example, a server was to loose a motherboard, required a new CPU, a new NIC then Pervasive would fail to authorize on startup and would need to be deactivated on our end using the Pervasive Portal. If this happens, Windward Administration needs to be contacted and informed that the customers Pervasive license needs to be deactivated from the portal so that it can be re-activated on the clients end.
  
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-For Windward Support: IF THERE'S A NEED TO FIX THE KEY\\ 
-Please note not all employees has the ability to repair or reset pervasive keys\\ 
 ** **
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-  -Contact Admin with the exact error message. **If Admin is not available Technical Support Manager or Evening Shift Pacific GL can Reset and Repair the keys** \\ 
-  -Admin will then correct the key (based on the error) using the tools on the Pervasive Website. \\ 
-  -Once Admin has corrected the key, she will then e-mail/call the tech and let them know. \\ 
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-Admin will need the tech to let her know if the key needs to be __**repaired or reset**__ (the difference is explained in the screenshot), the reason for repair / reset, she need a brief description to enter in the comments box. 
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-Next Steps: If you clicked 'Repair', you should ask your customer to deauthorize the product key. 
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-Note: After office hours request to repair or reset keys can be emailed to [email protected], SA would need to redirect the repair request to Technical Support Manager or Evening Shift GL 
  
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pervasive_version_11_recovering_from_a_disaster.txt · Last modified: 2013/12/05 16:19 (10 years ago) by kweitz