Differences

This shows you the differences between two versions of the page.

--- payment_processing_error_yes_no_cancel_approved_declined [2011/04/06 08:37 (13 years ago)] – cliff
+++ payment_processing_error_yes_no_cancel_approved_declined [2011/04/06 08:44 (13 years ago)] (current) – cliff
@@ Line 1: / Line 1: @@
 ====== Payment Processing Error ======
 If you get a payment processing error while re-opening an invoice it will ask you if you want to delete the payment. your choices are NO (for APPROVED), YES (for DECLINED or ERROR), or CANCEL (for UNKNOWN).
+{{payment_processing_error.jpg|}}
 At this point we have a good description of the problem from after it occurred. What we now need is information about when the problem was caused. What I mean by this is: The problem was caused earlier when the original invoice that had a printout for it had a problem of some sort. This is the information that we need. We need you to look back at when the problem really occurred, and get as much information as possible for troubleshooting purposes. It occurred back when it was saved.
@@ Line 18: / Line 20: @@
 The answers to these things can be critical to getting to the bottom of the problem and determine whether the problem is within the software. If this is a serious problem for you I would suggest a couple things to help you make it easier to answer the above questions.
-  * Re-open the invoice immediately after printing, saving, and closing it
+  * Re-open invoices immediately after printing, saving, and closing it
   * Take good notes on the steps, timing, and other possible causes.
   * Include notes on “general health of the system” type messages