payment_processing_-_switching_processors
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payment_processing_-_switching_processors [2011/02/18 09:02 (13 years ago)] – craig | payment_processing_-_switching_processors [2011/02/18 09:04 (13 years ago)] (current) – craig | ||
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===== Important Questions to ask your Processor ===== | ===== Important Questions to ask your Processor ===== | ||
+ | |||
==== Can I have it in writing? ==== | ==== Can I have it in writing? ==== | ||
* Whether it’s your promised rates, services, | * Whether it’s your promised rates, services, | ||
- | * Ask specifically for the differences in Qualified, Mid-qualified, | + | * Ask specifically for the differences in Qualified, Mid-qualified, |
- | authorization fees. | + | |
==== What are the additional costs? ==== | ==== What are the additional costs? ==== | ||
Payment Processor Fees | Payment Processor Fees | ||
Line 56: | Line 57: | ||
* Additional middleware | * Additional middleware | ||
* Technical support | * Technical support | ||
+ | |||
==== What kind of support do you provide? ==== | ==== What kind of support do you provide? ==== | ||
If I am unable to process transactions on a weekend or a holiday, will there be someone knowledgeable to help me? | If I am unable to process transactions on a weekend or a holiday, will there be someone knowledgeable to help me? | ||
* Will I be charged for technical support? | * Will I be charged for technical support? | ||
If I receive transaction error messages will you be able to help me fix the problem, or will I have to rely on my dealer? | If I receive transaction error messages will you be able to help me fix the problem, or will I have to rely on my dealer? | ||
- | *When I call with a problem, will I talk to a live person, or an automated menu of options? | + | * When I call with a problem, will I talk to a live person, or an automated menu of options? |
- | *If my batches are not being closed properly, or consistently, | + | * If my batches are not being closed properly, or consistently, |
+ | ==== Do you provide any other free, value added services? ==== | ||
+ | Real-time transaction reporting | ||
+ | * Online daily deposit details | ||
+ | * Authorization outage protection | ||
+ | * Payment Card Industry Data Security Standard Compliance | ||
+ | * Customizable merchant portal | ||
+ | ==== Do you provide any reliability features to ensure I can always process? ==== | ||
+ | * Do you automatically authorize and back transactions in the event of an authorization network outage? | ||
+ | * Do you have redundant servers in different networks to help prevent authorization network outages? | ||
+ | * Do you have back up solutions so that I can continue to process if my internet connection fails? |
payment_processing_-_switching_processors.txt · Last modified: 2011/02/18 09:04 (13 years ago) by craig