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password_recovery_procedures [2010/08/09 11:13 (14 years ago)] – andrewpassword_recovery_procedures [2010/08/09 16:24 (14 years ago)] – andrew
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 ===== System Five Users - Generating the Password Recovery Token ===== ===== System Five Users - Generating the Password Recovery Token =====
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 +The link below contains a video demonstration that will show the Setup Wizard options as well as the procedure to send a password reset token to the Windward Support Desk:
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 +[[http://wiki.wws5.com/doku.php?id=videos:password_reset_procedure1008091615|System Five Administrator password reset tool]]
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 +For a walk through explaination please continue with this document.
  
 Any user of System Five that is flagged as an admin will need their password reset by contacting Windward Support.  The **Allow password recovery to be sent to support** needs to be turned on in the Setup Wizard.  It is recommended to turn on the other settings as well to facilitate easier recovery of clerk passwords.  Due to PCI Regulations, Windward Software Inc. cannot turn these settings on by default.  Figure 1 shows the Password recovery settings screen from the Setup Wizard. Any user of System Five that is flagged as an admin will need their password reset by contacting Windward Support.  The **Allow password recovery to be sent to support** needs to be turned on in the Setup Wizard.  It is recommended to turn on the other settings as well to facilitate easier recovery of clerk passwords.  Due to PCI Regulations, Windward Software Inc. cannot turn these settings on by default.  Figure 1 shows the Password recovery settings screen from the Setup Wizard.
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 {{info_qa:process:password_recovery_setup.jpg|}}\\ {{info_qa:process:password_recovery_setup.jpg|}}\\
password_recovery_procedures.txt · Last modified: 2010/08/09 16:43 (14 years ago) by andrew