Differences

This shows you the differences between two versions of the page.

--- installing_datacap_netepay [2019/12/31 14:24 (4 years ago)] – kevin
+++ installing_datacap_netepay [2023/05/24 11:02 (11 months ago)] (current) – [Re-installation Information] craig
@@ Line 2: / Line 2: @@
 [[https://datacapsystems.com/netepay-support|NetePay]] is created by Datacap Systems Inc and is a third party software solution used for credit/debit/gift card processing.  Windward System Five communicates with NETePay and NETePay communicates with the PINpad's and processor networks.
-  * For **Canadian Mercury EMV with the VX810 Pinpads** please follow [[employee:installing_mercury_emv|these]] instructions.\\
+Please see: https://support.windwardsoftware.com/a/solutions/articles/66000491307
-  * For **Mercury US EMV with vx805 pinpads**, please see [[installing_mercury_netepay_for_us-emv|installing mercury NETePayfor US EMV]] \\
-Windward Software Systems has no processing or support agreements with the following processors and are **unsupported and untested** processors. If you choose to use them let you will need to indicate you intend to use datacap NETePay.
-  * ChasePayment (USA)
-  * Fifth Third Procssing Solution (Host) (NETEPAY 5 only)
-  * First Data Merchant Services (FDMS) - CardNet / North (Term)
-  * First Data Merchant Services (FDMS) - Concord / Atlanta Datawire (HOST)
-  * First Data Merchant Services (FDMS) - Nashville / Envoy (Term)
-  * Global Payments US (Host/Term)
-  * Heartland Payments (Term)
-  * Elavon / Nova Information Ssytems. (Host/Term)
-  * RBS-World Pay (term)
-  * TSYS Vital Visanet (term)
-  * TSYS Vital Summit (Host)
+  * For **Mercury US EMV**, please see [[installing_mercury_netepay_for_us-emv|installing mercury NETePayfor US EMV]]
 <note>Datacap NETePay must be purchased from Windward Software in order to activate it.  Allow **several days of setup** to get the processor and PINpad's operating.
@@ Line 28: / Line 15: @@
-==== HOST or TERMINAL ====
-When installing NETePay you must select to install the HOST or TERMINAL version.  HOST or TERMINAL version will be determined by your processor.\\
-  * **HOST** version means that all batched transactions are stored on the processor.  The batch is normally automatically settled for you each night. This is the simplest, safest method and is strongly recommended.
-  *:!: HOST Ensure that your processor has **AUTO CLOSE** turned ON!  There is no method to close the batch using NETePay HOST.\\
-  * **TERMINAL** version means that all batched transactions are stored on YOUR computer until you settle the batch MANUALLY.  You must run the NETePay administrator program in order to settle the batch.\\
-Windward Software recommends that when you sign up for a merchant account that you select HOST, however some functionality is not available on the HOST version of some processors, such as the ability to perform Pre-Auths.  Please contact Craig at Windward Software if you need information on choosing the best processor for your needs.
 ==== Which computer should NETePay be installed on? ====
@@ Line 47: / Line 28: @@
 </note>
-===== HOST Installation =====
-To download datacap NETePay http://www.datacapepay.com/
-  - After reading the terms, Select I agree.
-  - Select NETePay
-  - Select the the download file for your processor\\
-and HOST version \\
-and SL (single lane) or **ML (multi lane)**
-===== TERMINAL Installation =====
-To download datacap NETePay http://www.datacapepay.com/
-  - After reading the terms, Select I agree.
-  - Select NETePay
-  - Install MSDE DatacapInstance.  Reboot when required.
-  - Install EPay Administrator. Reboot when required.
-  - Select the the download file for your processor\\
-and TERMINAL version \\
@@ Line 72: / Line 36: @@
   * Information on NETePay setup needs to be saved during re-installation.  This includes:
     - We need to the number of lanes.
-    - We need to know whether it is host or terminal.
     - We need to know which processor we are dealing with.
     - We need the complete set of information originally used for the setup.
-  * NETePay has to be re-licenced when it is re-installed.
-    - Netepay 4 can not be relicensed. Upgrade to Netepay 5 is required.
-    - As part of a non-booked or Urgent/Tech on site call it would not make sense to perform this task.  You should allow time for this task and book time.
 ===== Additional Troubleshooting =====
-  * Ensure the Microsoft operating system is on our supported list.
-  * Ensure the Microsoft operating systems is patched with no pending patches that need to be applied.
+Visit this [[netepay_setup_-_datacap_troubleshoot|troubleshooting]] link if having communication issues with Datacap/NetePay.
-  * Ensure you are using the most up to date installer from the [[http://www.datacapepay.com/]] website
-  * Ensure you have installed using administrator rights on any workstation or server you are installing NETePay.  This can be done by right clicking the installer and choosing to "Run as administrator".
-  * You may need to visit their [[https://datacapsystems.com/netepay-support|netepay support]] page to search any unknown NETePay software errors experienced.