installing_datacap_netepay
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installing_datacap_netepay [2011/08/31 10:02 (13 years ago)] – cliff | installing_datacap_netepay [2023/05/24 11:02 (11 months ago)] (current) – [Re-installation Information] craig | ||
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- | ====== Installing | + | ====== Installing |
+ | [[https:// | ||
- | **For Canadian Mercury EMV with the VX810 Pinpads please follow [[employee:installing_mercury_emv|these]] instructions.** | + | Please see: https:// |
- | Use with the following processors. Windward Software has no processing or support agreements with the following processors and are therefore, they are usable, but unsupported by Windward Software Inc. Let them know that you are processing using datacap NETePay. | + | |
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- | * Nova Information Ssytems. | + | |
- | * RBS-Lynk Systems | + | |
- | * TSYS Vital Visanet | + | |
- | Datacap NETePay must be purchased from Windward Software in order to activate it. It is available in Single Lane or Multi-Lane. | + | |
- | **Expect some delay in getting a processor and pinpad operating.** | + | |
+ | < | ||
+ | </ | ||
- | ==== If you are switching processors from a previous processor using datacap netepay. ==== | + | ==== If you are switching processors from a previous processor using Datacap NETePay. ==== |
- | - We recommend you install | + | - We recommend you install |
- | - If you have to install on the same computer, Close your batch from the previous processor first. Uninstall | + | - If you have to install on the same computer, Close your batch from the previous processor first. Uninstall |
- | ==== HOST or TERMINAL ==== | + | |
- | + | ||
- | When installing NETePay you must select to install the HOST or TERMINAL version. | + | |
- | * **HOST** version means that all batched transactions are stored on the processor. | + | |
- | :!:Ensure that your processor has **AUTO CLOSE** turned ON! There is no method to close the batch using NETePay HOST.\\ | + | |
- | * **TERMINAL** version means that all batched transactions are stored on YOUR computer until you settle the batch MANUALLY. | + | |
- | Windward Software recommends that when you sign up for a merchant account that you select HOST, however some functionality is not available on the HOST version of some processors, such as the ability to perform Pre-Auths. | + | |
==== Which computer should NETePay be installed on? ==== | ==== Which computer should NETePay be installed on? ==== | ||
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* The datacap NETePay program should be installed on a computer that is on all the time.\\ | * The datacap NETePay program should be installed on a computer that is on all the time.\\ | ||
* If you are going to use dial-backup (available for some processors with the purchase of datacap dial backup modem) you will need a computer station that has an available serial port and has access to a phone line. Most of your Point of Sale stations will be using the serial port for the PINpad, so installing on these stations is not recommended. | * If you are going to use dial-backup (available for some processors with the purchase of datacap dial backup modem) you will need a computer station that has an available serial port and has access to a phone line. Most of your Point of Sale stations will be using the serial port for the PINpad, so installing on these stations is not recommended. | ||
- | * A dedicated | + | * A dedicated |
- | * Re-installing | + | * Re-installing |
+ | <note warning> | ||
+ | |||
+ | <note tip> | ||
+ | </ | ||
+ | |||
- | ===== HOST Installation ===== | ||
- | To download datacap NETePay http:// | ||
- | | + | ===== Re-installation Information ===== |
- | | + | |
- | | + | |
- | and HOST version \\ | + | - We need to know which processor we are dealing with. |
- | and SL (single lane) or **ML (multi lane)** | + | - We need the complete set of information originally used for the setup. |
- | ===== TERMINAL Installation | + | ===== Additional Troubleshooting |
- | To download datacap NETePay http:// | + | |
- | | + | Visit this [[netepay_setup_-_datacap_troubleshoot|troubleshooting]] link if having communication issues with Datacap/ |
- | - Select NETePay | + | |
- | - Install MSDE DatacapInstance. | + | |
- | - Install EPay Administrator. Reboot when required. | + | |
- | - Select the the download file for your processor\\ | + | |
- | and TERMINAL version \\ | + | |
- | and SL (single lane) or **ML (multi lane)** | + | |
- | ===== Additional Troubleshooting | ||
- | < | ||
- | * Information on NETePay setup needs to be saved during install, and needs to be saved somewhere standard | ||
- | - We need to now whether it is multi lane or single lane | ||
- | - We need to know whether it is host or terminal | ||
- | - We need to know which processor we are dealing with | ||
- | - We need the complete set of information originally used for the setup. | ||
- | * NETePay can cause performance issues on the server, it should often be a different machine that is always on and not be on the server. | ||
- | - This customer actually was moving servers due to performance issues, so it doesn' | ||
- | * NETePay has to be re-licenced on when it is re-installed. This opens up the possibility that if we don't have all the correct information that we could take down their ability to process credit cards. | ||
- | - As part of a non-booked or Urgent/Tech on site call it would not make sense to perform this task. We should give ourselves some time and if the install really has to happen we should book it. | ||
- | </ |
installing_datacap_netepay.1314810122.txt.gz · Last modified: 2011/08/31 10:02 (13 years ago) by cliff