Differences

This shows you the differences between two versions of the page.

--- installing_datacap_netepay [2019/12/31 14:22 (4 years ago)] – kevin
+++ installing_datacap_netepay [2020/06/02 11:25 (4 years ago)] – [Additional Troubleshooting] kevin
@@ Line 1: / Line 1: @@
 ====== Installing Datacap NETePay ======
-NetePay is created by Datacap Systems Inc and is a third party software solution used for credit/debit/gift card processing.  Windward System Five communicates with NETePay and NETePay communicates with the PINpad's and processor networks.
+[[https://datacapsystems.com/netepay-support|NetePay]] is created by Datacap Systems Inc and is a third party software solution used for credit/debit/gift card processing.  Windward System Five communicates with NETePay and NETePay communicates with the PINpad's and processor networks.
   * For **Canadian Mercury EMV with the VX810 Pinpads** please follow [[employee:installing_mercury_emv|these]] instructions.\\
@@ Line 17: / Line 17: @@
   * TSYS Vital Visanet (term)
   * TSYS Vital Summit (Host)
-Datacap NETePay must be purchased from Windward Software in order to activate it.\\
-**Allow several days of setup to get the processor and PINpad's operating.**
+<note>Datacap NETePay must be purchased from Windward Software in order to activate it.  Allow **several days of setup** to get the processor and PINpad's operating.
+</note>
 ==== If you are switching processors from a previous processor using Datacap NETePay. ====
@@ Line 82: / Line 81: @@
 ===== Additional Troubleshooting =====
-  * Ensure the Microsoft operating system is on our supported list.
-  * Ensure the Microsoft operating systems is patched with no pending patches that need to be applied.
+Visit this [[netepay_setup_-_datacap_troubleshoot|troubleshooting]] link if having communication issues with Datacap/NetePay.
-  * Ensure you are using the most up to date installer from the [[http://www.datacapepay.com/]] website
-  * Ensure you have installed using administrator rights on any workstation or server you are installing NETePay.  This can be done by right clicking the installer and choosing to "Run as administrator".
-  * You may need to visit their [[https://datacapsystems.com/netepay-support|netepay support]] page to search any unknown NETePay software errors experienced.