Differences

This shows you the differences between two versions of the page.

--- installing_datacap_netepay [2019/12/31 14:12 (4 years ago)] – kevin
+++ installing_datacap_netepay [2019/12/31 14:22 (4 years ago)] – kevin
@@ Line 81: / Line 81: @@
     - As part of a non-booked or Urgent/Tech on site call it would not make sense to perform this task.  You should allow time for this task and book time.
-===== Additional Troubleshooting   =====
+===== Additional Troubleshooting =====
-You may need to visit their [[https://datacapsystems.com/support|support page to search]] any unknown NetePay software errors experienced.
+  * Ensure the Microsoft operating system is on our supported list.
+  * Ensure the Microsoft operating systems is patched with no pending patches that need to be applied.
+  * Ensure you are using the most up to date installer from the [[http://www.datacapepay.com/]] website
+  * Ensure you have installed using administrator rights on any workstation or server you are installing NETePay.  This can be done by right clicking the installer and choosing to "Run as administrator".
+  * You may need to visit their [[https://datacapsystems.com/netepay-support|netepay support]] page to search any unknown NETePay software errors experienced.