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NetePay is created by Datacap Systems Inc and is a third party software solution used for credit/debit/gift card processing. Windward System Five communicates with NETePay and NETePay communicates with the PINpad's and processor networks.
Please see: https://support.windwardsoftware.com/a/solutions/articles/66000491307
Visit this troubleshooting link if having communication issues with Datacap/NetePay.