Windward Software Wiki

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====== Windward Software Wiki Site ======
Welcome to Windward's help and support documentation site.  Use the table of contents below or search field to find information on your topic.

====== General information ====== 
  * [[:faq:backup|Backing up your Windward Software information]]
  * [[Business Problem - Software Solution]]
  * [[:faq:multilocation_networking_best_practices|More than one location, networking best practices]]
  * [[:faq:network_open_security|Network Troubleshooting / Open Security Access]]
  * [[:faq:network_troubleshooting|Network Troubleshooting]]
  * [[:faq:Windows Networking Best Practices|Networking Best Practices]]
  * [[Staying Safe Online | Six Ways to Safeguard your PC Online]]
  * [[:faq:System Five Online Help File|System Five Online Help File]]
  * [[Terminal Services Configuration]]
  * [[:faq:Terminal_Services_Considerations|Terminal Services Considerations]]
  * [[Terminal Services Practices]]
  * [[Windows Hotkeys]]
  * [[Windward Software - Brand Permissions]]

====== Windward Support Knowledgebase ====== 

  * [[Windward Support Knowledgebase]] - public
  * [[employee:Windward Support Knowledgebase]] - for techs















====== Frequently Asked Questions ====== 
  * [[:faq:Fixing Drive Disconnects with a login script|A sample login script to fix drive disconnects]]
  * [[:faq:Barcode Blaster|Codes to use for creating a label for a Cognitave Barcode Blaster]]
  * [[:faq:Using LogMeIn Rescue|Connecting to a PC using the Recovery Console for Logmein.com]]
  * [[:faq:remote_access:Connect to a Technician|Connecting to a Windward Support Technician via the Windward Support connection]]
  * [[:faq:Credit Card Test Numbers|Credit Card Numbers to use for testing Purposes]]
  * [[:training:sp_quick_list|Customize your Quick List]] 
  * [[:faq:Disabling IPV6 in Vista|Disabling IPV6 in Windows Vista and Windows Server 2008]]
  * [[:faq:drivers_license_scanning|Driver license scanning]]
  * [[:faq:e4473_integration_with_system_five| E4473 Integration with System Five]]
  * [[:faq:EMV Chip Cards]]
  * [[http://wiki.wws5.com/share/how%20to%20use%20a%20lookup%20in%20excel%20for%20adding%20categories0909301511.html|Excel - Adding categories using Excel Lookup Command]]
  * [[:faq:vnc|Having problems connecting to Windward Support or Implementation]]
  * [[:faq:Transaction Postings|How do transactions affect the ledger]]
  * [[:faq:Auto-Launching System Five in Terminal Services|How to Automatically Launch System Five in Windows Terminal Services]]
  * [[:faq:Disabling Easy Print on Windows 2008 TS|How to Disable the Windows 2008 Server Easy Print Option and revert back to 2003 Printer Redirection]]
  * [[:faq:Formatting Data in Excel-CSV|How to Ensure leading 0's are not dropped when opening a CSV file in Excel]]
  * [[:faq:ODBC Part Load|How to Load an Excel file using ODBC]]
  * [[:faq:Programming a Symbol LS 2208 Barcode Scanner|How to program the Symbol LS 2208 Barcode Scanner]]
  * [[:faq:Rebuilding Files|How to Rebuild Data Files in System Five]]
  * [[:faq:Redirecting COM Ports on Windows TS|How to redirect COM ports on Windows Terminal Server]]
  * [[:faq:Problems viewing-hearing the videos|How to resolve video and or audio issues while trying to watch training videos]]
  * [[:faq:Test Proof - Fix Proof - Integrity checks|How to run a Test Proof / Fix Proof Routine and Fix Integrity Errors in System Five]]
  * [[:faq:Setup Signature Capture|How to setup signature capture in System Five]]
  * [[:faq:Tender Summary Report|How to setup the Tender Summary Report]]
  * [[:faq:Updating System Five|How to Update System Five]]
  * [[:faq:Updating_System5_License_Codes_MyWindward|How to Update your System Five License Codes via the Internet or from your MyWindward User Portal]]
  * [[:faq:Merging Inventory|Merging one inventory item to another]]
  * [[:faq:Part Find|Parts marked for deletion are visible in Part Find]]
  * [[:faq:Pervasive Compatibility|Pervasive Versions and Windows Compatibility]]
  * [[:faq:Viewing Flash Files|Problems viewing Flash (.flv) video files]]
  * [[:faq:faq:program_out_of_date|"Program Out of Date" message. How to update...]]
  * [[:faq:Quickscan 6000 - How to Program a Quickscan 6000]]
  * [[:faq:Renaming an existing Terminal ID|Renaming an existing Terminal ID]]
  * [[:faq:Vista and System Five Demos|Running Demos on Microsoft Vista]]
  * [[:faq:Prompt for Manual Weight POS device Manager|Setting up the POS Device Manager to manually prompt the user for weight values]]
  * [[:faq:sms_integration_with_msg_media| SMS Integration with Message Media]]
  * [[:faq:Vista and UltraVNC|Solving Speed Issues with Microsoft Vista and UltraVNC]]
  * [[:faq:Training Video - Viewing Issues|Training Video - Viewing Issues]]
  * [[:tips:google_maps|Use Google Maps]]
  * [[:faq:DOS Batch Files|Using DOS Batch files to add a Pause on Startup of System Five]]
  * [[:faq:Installing|What OS's are Supported by the Different Versions of System Five and Pervasive]]
  * [[:faq:Zebra or Eltron labels skipping|When printing a Zebra / Eltron Label, the printer feeds blank labels or skips labels]]
  * [[:faq:microsoft_vista|Will Windward System Five and SpeedyPOS work with Microsoft Vista]]?
  * [[:faq:microsoft_windows_7|Will Windward System Five and SpeedyPOS work with Microsoft Windows 7]]?
  * [[:faq:User Manuals|Windward Software's Operating Manuals in PDF Format]]
  * [[:faq:What's New 6.2.2]]

====== System Five ======


































===== Forms Design XML Files =====
  * [[System Five - Invoice Forms]]
  * [[System Five - PO Forms]]
  * [[System Five - Slip Forms]]
  * [[System Five - Misc Forms]]

===== Installation =====
  * [[preinstallation_checklist|System Five - Pre-installation Checklist]]
  * [[System Five - Installation]]
  * [[System Five - Single Workstation Install]]
  * [[System Five - S5 Sync Repair Utility]]
  * [[Windward Report Viewer - Installation]]
  * [[System Five Web API Service ]]

===== Integrity =====
  * [[Integrity - Error Corrections]]
  * [[Integrity - General Methods]]
  * [[Integrity - File Rebuilds]]







===== Inventory =====

  * [[Inventory - General Methods]]
  * [[Inventory - Serialized Methods]]
  * [[Inventory - Transfer]]
  * [[Understanding & Changing Price Schedules]]
  * [[Manually storing credit cards in System 5 in a non-integrated data set]]
















===== Payment Processing (Credit / Debit Cards) =====

  * [[Payment Processing Application|Payment Processing Options]]
  * [[Credit Card Numbers - Validating Credit Card Numbers]]
  * [[NetEpay Setup  - Datacap Install]]
  * [[Partial Approvals]]
  * [[Payment Processing - General Methods]]
  * [[Payment Processing - Mercury Payments]]
  * [[select_payment_processor|Selecting or Changing Payment Processors]]


===== Payroll =====

  * [[Canada - CPP/EI/PPIP Exempt Setup]]
  * [[Category:Training:Payroll Australia]]
  * [[US - Form 1095C]]
  * [[US - Labor & Industries Tax - Washington State]]
  * [[US - NYS-45 - New York State]]
  * [[Employee Summary Detail Report]]

===== Pervasive =====

  * [[Pervasive - Installing]]
  * [[Pervasive - Troubleshooting]]
  * [[Pervasive - DSN Slowness]]





===== POS Devices =====

  * [[POS Devices - General Setups]]
  * [[When will Tap and Pay be available in Canada]]













===== Printing =====

  * [[Printing - General Configuration]]
  * [[Printing - Label Printers]]
  * [[Printing - Slip Printers]]
  * [[Printing - To Fax and PDF]]








===== Purchases =====

  * [[Purchases - General Methods]]
  * [[Purchases - econnect]]









===== Reporting =====

  * [[Reporting]]





===== Sales =====

  * [[Sales - General Methods]]






===== Security and User Accounts =====

  * [[Security and User Accounts - General Methods]]


===== Setup Wizard =====














===== Standalone (WAN, LAN), Polling, Windward Anywhere, Replication =====
  * [[Standalone LAN]]
  * [[Polling Check List]]
  * [[FAQs and Troubleshooting]]
  * [[Windward Anywhere\WE-mail]]



===== Stock Adjustments =====

  * [[Stock Adjustments - General Methods]]





===== Taxes =====

  * [[Taxes - General Methods]]
  * [[Tax Areas - Required Setup]]
  * [[Tax Areas - BC TAX Rates for PST and GST]]
  * [[Tax Reports - Recommended Reports to run for Tax Reporting]]






===== Web Wireless =====
  * [[Web Wireless Installation]]
  * [[Web Wireless General Methods]]
  * [[Web Wireless Troubleshooting]]
  * [[WebAPI Installation]]
  * [[WebAPI Swagger Documentation]]







































===== General =====
  * [[:Accounting Terms]]
  * [[:faq:reports:irs1099 | Acquire data for your IRS 1099 reporting]]
  * [[:faq:Anti-Virus Software]]
  * [[:faq:bank_rec|Bank Reconcilliation]]
  * [[capitalize_internal_labour | Capitalize internal labour to units]]
  * [[Checking File Trust Issues]]
  * [[:faq:cores|Cores]]
  * [[:faq:Credit Card Last 4 Digits ]]
  * [[Currency List[x] out of range]]
  * [[:faq:DEP, Data Execution Prevention, Disabling]]
  * [[Displaying the Info Comment on the Find Invoice Screen]]
  * [[Entering multiple quantities in Quick Cash sale]]
  * [[:faq:Fix Stock Quantities]]
  * [[:faq:xml_4.0_not_installed_error_message|Fixing XML 4.0 if it's not installed on your computer]]
  * [[:faq:Granting Full access to Pervasive Utilities Interface via RDP]]
  * [[:faq:How To add Pervasive Licenses]]
  * [[:faq:date_format|How to configure a global date format]]
  * [[:faq:how_to_find_your_data_directory|How to find your Data Directory]]
  * [[:faq:how_to_find_your_software_serial_number|How to Find your Serial Number]]
  * [[:faq:How To Perform an Update to System Five]]
  * [[:faq:installations|Installations]]
  * [[:faq:installing_a_play_directory|Installing a Training Directory]]
  * [[:faq:installing_your_license_file]]
  * [[:faq:integrity_checks]]
  * [[:faq:inventory_quantity_check_report]]
  * [[:faq:link_workstation_to_existing_data_set]]
  * [[:faq:linking_a_new_dataset]]
  * [[:faq:Live version of System five has demo popup]]
  * [[:faq:data_loads|Loading Data]]
  * [[:Macintosh Installation (VBOX/PARALLELS/BOOTCAMP)]]
  * [[:faq:deletedparts|Marking Parts for Deletion]]
  * ☛[[:faq:Taxes_BC_HST|Modifying your Taxes (British Columbia no longer using HST)]]
  * [[:faq:new_users_of_system_five]]
  * [[:faq:bad_behaviour_no_terminals_available|No Terminals Available]]
  * [[:faq:part_smart]]
  * [[Partsmart 8 compatibility]]
  * [[:faq:PC Charge Troubleshooting]]
  * [[:faq:pennyround|Penny Rounding Instructions]]
  * [[Pervasive 8 and Citrix Conflict]]
  * Pervasive [[:faq:PVSW-errors|Error codes ]]
  * [[:faq:Pervasive Users in the Monitor Utility]]
  * [[:faq:pottingup|Potting Up procedure for Garden Centers]]
  * [[:faq:Printers not showing up in Windows Terminal Services]]
  * [[:faq:putting_items_on_sale|Putting Items on sale]]
  * [[:faq:pvsw-errors]]
  * [[:faq:registry_setting_that_allows_full_access_to_pervasive_utilities_interface_via_rdp]]
  * [[:faq:remote_access]]
  * [[:faq:reports]]
  * [[:faq:Searching inventory item that's marked deleted]]
  * [[:faq:Setting Option to Calculate Suggested Orders by Sales over Date Range ]]
  * [[:faq:Setting option to show toonie in Point of Sales Transaction Report for Canada]]
  * [[:faq:Setting Up Mercury Pinpad]]
  * [[:faq:Setup Automotive Cores]]
  * [[:faq:Setup Windward folder Security]]
  * [[:faq:set_up_slip_printer_in_system_five|Setup your slip printer in System Five]]
  * [[Special invoicing for Digital Invoicing]]
  * [[:faq:System5 Help File]]
  * [[:faq:taxes| Tax Changes | Tax Setup / Tax Changes]]
  * [[:faq:taxes:tax-changes|Tire Tax Changes]]
  * [[:faq:Troubleshooting Pervasive 3012 / 3014 errors using FSCAN]]
  * [[:faq:Turn Cash Drawer Sound Off]]
  * [[:faq:Unable to setup Multi-Currency, DEP interferes with certain System Five features]]
  * [[:faq:update_license_for_system_five_or_speedypos_from_file]]
  * [[:faq:Using Barcode Scanners with Windows Terminal Services]]
  * [[:faq:Stihl Integration Video]]





===== Server/Network configuration =====
  * [[:faq:TCP/IP Timeout Values Windows Server Family]]
  * [[:faq:wireless_networks|Wireless Networking]]
  * [[:faq:macintosh|Macintosh Compatibility]]
  * [[:faq:Issues with using LIVE SEARCH over a WAN link]]
  * [[:faq:Remove wallpaper from RDP login|How to remove the manufacturers splash screen from the RDP login]]













===== Hardware configuration =====
  * Configuring your [[:faq:scanners:home|barcode scanner]]
  * [[:faq:Card-Swipe|Setting Up a Cherry card Swipe]]
  * [[:faq:card-swipe|Card Swipe setup for USB Cherry Keyboard]]
  * [[supported_peripheral_hardware_list | Windward Supported Hardware List]]
  * [[:faq:PT630|How to setup a PT630 Data Collector]]
  * [[MS Windows shortcut keys]]
  * [[Num Lock defaults on during boot| How to disable the numlock defaulting to on for laptops]]
  * [[Setup of Keyboard Wedge / USB Scanners via RDP| Transmitting the Barcode Scanner STX Prefix (CTRL+B) Character via Terminal Services (RDP)]]
  * [[:faq:IBC_Equipment_Setup|Procedure for setting up the POS Equipment from IBC to work with Windward Software]]
  * [[Ingenico i6550 - The Missing Article]]
  * [[loading_cipherlab_program_on_metrologic_sp5500|How to load the CipherLab CPT8000 program onto Metrologic SP5500 PDT]]
  * [[loading_cipherlab_application_on_handset|Loading a CipherLab CPT8000 Application to the handset]]
  * [[cipherlab_cpt8200_configuration|How to configure a CipherLab CPT8200 to work with a Windows PC]]
  * [[cipherlab_cpt8200_system_five_configuration|How to configure a CipherLab CPT8200 to work with System Five]]
  * [[:employee:dial_bridge|Configuring a Dial Backup Bridge]]

===== SpeedyPOS =====
  * [[:faq:common_user_questions|Common SpeedyPOS User Questions]]
  * [[:faq:SpeedyPOS Cash Drawer Setup]]
  * [[:faq:SpeedyPOS POS Transaction Report]]
  * [[:faq:SpeedyPOS Barcode Scanner Setup]]
  * [[:faq:SpeedyPOS Slip Printer Setup]]
  * [[:faq:SpeedyPOS Customer Statements]]
  * [[:faq:SpeedyPOS Kits]]
  * [[:faq:SpeedyPOS Required orders]]
  * [[:faq:SpeedyPOS Creating a PO]]
  * [[:faq:SpeedyPOS Receiving a PO]]
  * [[:faq:SpeedyPOS Size Matrix]]
  * [[:speedyfaq| SpeedyPOS FAQ]]












===== E-commerce =====
  * [[:faq:e-commerce|E-Commerce Questions]]
  * [[:faq:e-commerce XML Notes|E-Commerce XML Integration]]
  * [[:faq:ecomm_deltalog|E-Commerce Replication with Polling or Standalone]]
  * [[:faq:e-commerce_install|E-Commerce Install Questions]]
  * [[:faq:e-commerce_update|E-Commerce Updates for Self-Hosted Customers]]
  * [[:faq:ecomm_password_reset|Allow Users to Reset Their Password]]
  * [[:faq:ecomm_paypal|E-Commerce Setup of PayPal]]
  * [[:faq:ecomm_category_headers|Efficient way to display Category Title Headers/Meta Tags]]
  * [[:faq:ecomm_coupons|E-Commerce How to Enable Coupons Online]]
  * [[:faq:ecomm_magento|E-Commerce Magento Integration]]
  * [[:faq:ecomm_cartloadsave|E-Commerce Cart Load and Cart Save]]

===== WeMail =====
 
This section provides information on the best practices for Windward Wemail.

 * [[:faq:wemail_bestpractices_images|Images]]  - (on going) May 13, 2014

 * [[:faq:test]]
===== Employees =====

Log in and click here to get to the [[employee:index]] pages