Differences

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--- faq:updating_system_five [2019/12/30 17:11 (4 years ago)] – kevin
+++ faq:updating_system_five [2020/02/13 11:19 (4 years ago)] (current) – kevin
@@ Line 1: / Line 1: @@
 ====== Process for Updating System Five ======
+This process is for **on premise installations** of Windward System Five.  If you are a System Five on Cloud customer contact customer care to schedule an update.
-First, before doing the update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[:faq:backup|backup article]]
+Before doing any update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[:faq:backup|backup article]]
-To perform an update to System Five:
+To perform an update to Windward System Five:
-<note tip>  Make sure everyone is **logged out** of System Five. For other Windward applications such as polling, WEAR and stand-alone sync the remote data first before any updates. We strongly recommend if you have special modules such as Polling, Standalone, WEAR call our customer care support hotline 1-800-663-5750 or [[https://outlook.office365.com/owa/calendar/[email protected]/bookings/|book a time]] with our team to assist you on this process.
+<note>  Make sure everyone is **logged out** of System Five when you apply the updates in step 7. For other Windward applications such as polling, WEAR and stand-alone sync the remote data first before any updates. We strongly recommend if you have special modules such as Polling, Standalone, WEAR call our customer care support hotline 1-800-663-5750 or [[https://outlook.office365.com/owa/calendar/[email protected]/bookings/|book a time]] with our team to assist you on this process.
 </note>
-: Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:
+: Log into Windward System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:
 {{:faq:ftp1.jpg|}}
@@ Line 23: / Line 24: @@
 : You will be prompted to choose which version you would like to update to. The **current released version is 6.2.2.x** and we would recommend that you update to this version unless instructed to do otherwise. We also recommend that users who are running versions of System Five prior to 6.1.2.x must perform first a training upgrade.[[:windward_system_five_upgrade|Read more about Upgrade vs Update]]
-: Click on the field to enter in your e-mail address so that we can note who has updated. Click "Next" button to continue.
+: Click on the field to enter in your e-mail address so that we can note who has updated. Click the "Next" button to continue.
 {{:faq:ftp-6_2_2.jpg?600|}}
-Version information of available updates will be displayed. The system will automatically choose the options which it needs to be updated. You can manually override the system by checking or un-checking the different components.  Click the "Next" button to continue.
+: Version information of available updates will be displayed. The system will automatically choose the options which it needs to be updated. You can manually override the system by checking or un-checking the different components.  Click the "Next" button to continue.
 <note tip>If you have version 6.2.2.152 or greater you can choose to only apply a Windward Payroll update and do not have to update Windward System Five at the same time.
 </note>
-{{:faq:ftp5.jpg|}}
+{{:faq:ftp-6_2_2-checkbox.jpg?600|}}
-: As the update is being downloaded, you will be informed of the download progress via the status bar.
+: As the update is being downloaded, you will be informed of the download progress via the status bars.  When completed, click the "Next" button to continue.
-{{:faq:ftp6.jpg|}}
+{{:faq:ftp-6_2_2-progress.jpg?600|}}
-: Also note the update message. This contains information about the particular version and information on enhancements.
+<note tip>Also read the update message pane. This will contain information about the version and information on enhancements.
+</note>
@@ Line 50: / Line 52: @@
 {{:faq:ftp-6_2_2-success.jpg?400|}}
-: Once completed, click the "Finish" button and re-start Windward System Five.
+: Once completed, click the "Finish" button and re-start Windward System Five or Windward Payroll.
+: To **check your program version** after an update, do the following.
+  * After signing into System Five click on the "Help" menu and choose "About".
+  * After signing into Windward Payroll click on the "System Settings" button and choose "About Payroll".