faq:updating_system_five
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
faq:updating_system_five [2015/12/30 11:10 (8 years ago)] – mrobosa | faq:updating_system_five [2020/02/13 11:19 (4 years ago)] (current) – kevin | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | |||
- | |||
- | |||
- | |||
- | |||
====== Process for Updating System Five ====== | ====== Process for Updating System Five ====== | ||
+ | This process is for **on premise installations** of Windward System Five. If you are a System Five on Cloud customer contact customer care to schedule an update. | ||
+ | Before doing any update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[: | ||
- | 1: **First, before you ever make changes to your software, we recommend that you perform | + | To perform |
- | To perform an update to System Five: | + | < |
+ | </ | ||
- | * Make sure everyone is logged out of System Five on all terminals and that any other Windward applications such as windwardpos, | ||
- | + | 1: Log into Windward | |
- | * Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option: | + | |
{{: | {{: | ||
+ | * If you receive a security prompt showing Windward Software as the publisher of the liveup.exe program, choose the " | ||
+ | {{: | ||
- | 2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. | + | 2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. |
- | + | {{:faq:ftp-window.jpg?600|}} | |
- | + | ||
- | {{:faq:ftp2.jpg|}} | + | |
- | 3: You will be prompted to enter in your e-mail address so that we can note who has updated. This information is useful in the sense that if there is a serious problem with a current version and we know who has downloaded it, we will be able to contact the said parties to both let them know and also inform them of a fix. | ||
- | {{:faq:ftp3.jpg|}} | + | 3: You will be prompted to choose which version you would like to update to. The **current released version is 6.2.2.x** and we would recommend that you update to this version unless instructed to do otherwise. We also recommend that users who are running versions of System Five prior to 6.1.2.x must perform first a training upgrade.[[: |
- | 4: You will be prompted | + | 4: Click on the field to enter in your e-mail address so that we can note who has updated. Click the " |
- | {{:faq:ftp4.jpg|}} | + | {{:faq:ftp-6_2_2.jpg?600|}} |
- | Version information will be displayed | + | 5: Version information |
- | {{:faq:ftp5.jpg|}} | + | <note tip>If you have version 6.2.2.152 or greater you can choose to only apply a Windward Payroll update and do not have to update Windward System Five at the same time. |
+ | </ | ||
+ | {{: | ||
- | 5: As the update is being downloaded, the user is informed of the download progress via the status bar. | ||
- | {{:faq:ftp6.jpg|}} | + | 6: As the update is being downloaded, you will be informed of the download progress via the status bars. When completed, click the " |
- | 6: Also, note the update message. This contains information about the particular version and also some of the major enhancements just click the link provided. | + | {{:faq: |
+ | <note tip>Also read the update message pane. This will contain information about the version and information on enhancements. | ||
+ | </ | ||
- | 7: Once the update is finished downloading, | ||
+ | 7: Once the update is finished downloading, | ||
- | 8: If the update completed successfully, | ||
+ | 8: If the update completed successfully, | ||
- | 9: Once completed, click the finish button and re-start System Five | + | {{:faq: |
+ | 9: Once completed, click the " | ||
+ | 10: To **check your program version** after an update, do the following. | ||
+ | * After signing into System Five click on the " | ||
+ | * After signing into Windward Payroll click on the " |
faq/updating_system_five.1451502617.txt.gz · Last modified: 2015/12/30 11:10 (8 years ago) by mrobosa