faq:updating_system_five
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faq:updating_system_five [2007/12/20 11:43 (17 years ago)] – bob | faq:updating_system_five [2020/02/13 11:19 (4 years ago)] (current) – kevin | ||
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+ | ====== Process for Updating System Five ====== | ||
+ | This process is for **on premise installations** of Windward System Five. If you are a System Five on Cloud customer contact customer care to schedule an update. | ||
- | ====== Process for updating System Five ====== | + | Before doing any update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[: |
+ | To perform an update to Windward System Five: | ||
- | 1: First, before | + | < |
+ | </ | ||
- | To perform an update to System Five: | ||
- | * Make sure everyone is logged out of System Five on all terminals | + | 1: Log into Windward |
+ | {{: | ||
+ | * If you receive a security prompt showing Windward Software as the publisher of the liveup.exe program, choose the " | ||
+ | {{: | ||
- | * Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option: | ||
- | {{faq:update-1.jpg|}} | + | 2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. |
+ | {{:faq:ftp-window.jpg?600|}} | ||
- | 2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. | ||
- | {{faq: | ||
- | 3: You will be prompted to enter in your e-mail address so that we can note who has updated. This information is useful in the sense that if there is a serious problem with a current version and we know who has downloaded it, we will be able to contact the said parties | + | 3: You will be prompted to choose which version you would like to update to. The **current |
- | {{faq:update-3.jpg|}} | + | 4: Click on the field to enter in your e-mail address so that we can note who has updated. Click the " |
- | 4: Version information will be displayed to the user. The system will automatically choose the options which it feels needs to be updated. One can manually override the system by checking or un-checking the different update components. | + | {{:faq:ftp-6_2_2.jpg?600|}} |
- | {{faq: | ||
- | 5: As the update is being downloaded, | + | 5: Version information of available updates will be displayed. The system will automatically choose |
- | {{faq:update-5.jpg|}} | + | <note tip>If you have version 6.2.2.152 or greater you can choose to only apply a Windward Payroll update and do not have to update |
+ | </ | ||
- | 6: Also, note the update message. This contains information about the particular version and also some of the major enhancements that have been codes to this release. | + | {{:faq: |
- | {{faq: | ||
- | 7: Once the update is finished downloading, the user is prompted with a message to ensure that everyone is logged out of the system. Typically, we have the users logged put of the system before we begin the update process, but if download speeds are slow, then all users can continue | + | 6: As the update is being downloaded, you will be informed |
- | {{faq:update-7.jpg|}} | + | {{:faq:ftp-6_2_2-progress.jpg?600|}} |
- | 8: If the update | + | <note tip>Also read the update |
+ | </ | ||
- | {{faq: | ||
- | 9: Once completed, click the finish button and re-start | + | 7: Once the update is finished downloading, you will be prompted with a message to ensure that everyone is logged out of the system. Typically, we have the users logged out of the system before we begin the update process, but if download speeds are slow, then all users can continue to work in System Five until this point. |
- | {{faq: | ||
+ | 8: If the update completed successfully, | ||
+ | {{: | ||
+ | 9: Once completed, click the " | ||
+ | |||
+ | 10: To **check your program version** after an update, do the following. | ||
+ | * After signing into System Five click on the " | ||
+ | * After signing into Windward Payroll click on the " |
faq/updating_system_five.1198179810.txt.gz · Last modified: 2007/12/20 11:43 (17 years ago) by bob