User Tools

Site Tools


faq:updating_system_five

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
faq:updating_system_five [2007/12/20 11:40 (17 years ago)] bobfaq:updating_system_five [2020/02/13 11:19 (4 years ago)] (current) kevin
Line 1: Line 1:
 +====== Process for Updating System Five ======
 +This process is for **on premise installations** of Windward System Five.  If you are a System Five on Cloud customer contact customer care to schedule an update.
  
-====== Process for updating System Five ======+Before doing any update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[:faq:backup|backup article]]
  
 +To perform an update to Windward System Five:
  
-1: First, before you ever make changes to your softwarewe recommend that you perform a backup of both your data files and your bin files first. At least that way, if anything goes wrongyou can always revert back to your backup so that you can be up and functioning againTo understand how to backup your data and what files are needed to be backed up, please check the following article:+<note>  Make sure everyone is **logged out** of System Five when you apply the updates in step 7. For other Windward applications such as pollingWEAR and stand-alone sync the remote data first before any updatesWe strongly recommend if you have special modules such as Polling, StandaloneWEAR call our customer care support hotline 1-800-663-5750 or [[https://outlook.office365.com/owa/calendar/[email protected]/bookings/|book a time]] with our team to assist you on this process. 
 +</note>
  
-To perform an update to System Five: 
  
-1: Make sure everyone is logged out of System Five on all terminals+1: Log into Windward System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:
  
-2Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:+{{:faq:ftp1.jpg|}} 
 +  * If you receive a security prompt showing Windward Software as the publisher of the liveup.exe program, choose the "Run" button. 
 +{{:faq:ftp2-security.jpg?600|}}
  
-{{faq:update-1.jpg|}} 
  
-3: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive.+2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive.  Click the "Download" button to continue. 
 +{{:faq:ftp-window.jpg?600|}}
  
-{{faq:update-2.jpg|}} 
  
-4: You will be prompted to enter in your e-mail address so that we can note who has updated. This information is useful in the sense that if there is a serious problem with a current version and we know who has downloaded it, we will be able to contact the said parties to both let them know and also inform them of a fix. 
  
-Img update-3 +3: You will be prompted to choose which version you would like to update toThe **current released version is 6.2.2.x** and we would recommend that you update to this version unless instructed to do otherwise. We also recommend that users who are running versions of System Five prior to 6.1.2.x must perform first a training upgrade.[[:windward_system_five_upgrade|Read more about Upgrade vs Update]]
-{{faq:update-3.jpg|}}+
  
-5Version information will be displayed to the user. The system will automatically choose the options which it feels needs to be updated. One can manually override the system by checking or un-checking the different update components. +4Click on the field to enter in your e-mail address so that we can note who has updated. Click the "Next" button to continue.
-Img Update-4 +
-{{faq:update-4.jpg|}}+
  
-6: As the update is being downloaded, the user is informed of the download progress via the status bar. +{{:faq:ftp-6_2_2.jpg?600|}}
-Img update-5 +
-{{faq:update-5.jpg|}}+
  
-7: Also, note the update message. This contains information about the particular version and also some of the major enhancements that have been codes to this release. 
-Img update-6 
-{{faq:update-6.jpg|}} 
  
 +5: Version information of available updates will be displayed. The system will automatically choose the options which it needs to be updated. You can manually override the system by checking or un-checking the different components.  Click the "Next" button to continue.
  
 +<note tip>If you have version 6.2.2.152 or greater you can choose to only apply a Windward Payroll update and do not have to update Windward System Five at the same time.
 +</note>
  
 +{{:faq:ftp-6_2_2-checkbox.jpg?600|}}
  
-8: Once the update is finished downloading, the user is prompted with a message to ensure that everyone is logged out of the system. Typically, we have the users logged put of the system before we begin the update process, but if download speeds are slow, then all users can continue to work in System Five until this point. 
  
-Img update#7 +6As the update is being downloaded, you will be informed of the download progress via the status bars.  When completed, click the "Next" button to continue.
-{{faq:update-7.jpg|}}+
  
-9: If the update completed successfully, the user will be notified with the following message: +{{:faq:ftp-6_2_2-progress.jpg?600|}}
-Img update#8 +
-{{faq:update-8.jpg|}}+
  
-10: Once completed, click the finish button and re-start System Five +<note tip>Also read the update message paneThis will contain information about the version and information on enhancements. 
-Img update#9 +</note>
-{{faq:update-9.jpg|}}+
  
  
 +7: Once the update is finished downloading, you will be prompted with a message to ensure that everyone is logged out of the system. Typically, we have the users logged out of the system before we begin the update process, but if download speeds are slow, then all users can continue to work in System Five until this point.  Click "Yes" to continue to apply the updates.
  
 +
 +8: If the update completed successfully, You will be notified with the following dialog.  Click "OK" to continue.
 +
 +{{:faq:ftp-6_2_2-success.jpg?400|}}
 +
 +9: Once completed, click the "Finish" button and re-start Windward System Five or Windward Payroll.
 +
 +10: To **check your program version** after an update, do the following.
 +  * After signing into System Five click on the "Help" menu and choose "About".
 +  * After signing into Windward Payroll click on the "System Settings" button and choose "About Payroll".
faq/updating_system_five.1198179632.txt.gz · Last modified: 2007/12/20 11:40 (17 years ago) by bob