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Additional Employee Only Link: [[employee:troubleshooting:troubleshooting_mercury_processing_behaviors_credit_card_error]]

====== Troubleshooting Credit Card Results From Mercury Payments ======


===== Is the receipt the only place we log responses? =====

No there is information on the transactions tab of the payment screen as well. You can also double click on the transaction to get this information. (from Craig in Programming)


====== Errors and Behaviors Explained ======

It is important to notice some subtle differences in the messages that we see. There are some in ALL CAPS. These messages seem to be coming from Mercury Payments normally. The ones that are in ProperCase seem to be coming from DataCap. Please see the descriptions with each error to get more specific information.


So what if your slips act differently, should you be worried. Probably not as there are some customizations to the behavior of credit card slips. Please see [[:credit_debit_gift_receipt_setup|this article]] for more information on how this is setup.



===== AP NOT CAPTURED =====
This is an error message that shows on the slip reciept
[[troubleshooting_msg_ap_not_captured|Click here to view information on this error]]

  * excerpt from Details:
This is an error message that shows on the slip reciept. I think this comes from Mercury. AP means authorization. I don't see the message in data caps “DSIClientX Interface Spec V04.23 - 20090529.pdf” document. What does AP mean in AP not captured? There is a CaptureStatus of Captured or Not Captured. This is in section 13.01 listed under Transaction Response under XML Responses. 








===== Timeout on Response =====
This is an error message that shows on the slip reciept. There are scenarios where these transaction get processed and go through, and other scenarios where the do not go through. 

[[:faq:troubleshooting_msg_timeout_on_response|Click here to view information on this error]]







===== Invalid Check Digit =====
This is an error message that shows on the slip reciept
[[employee:troubleshooting:troubleshooting_msg_invalid_check_digit|Click here to view information on this error]]
[[:faq:troubleshooting_msg_invalid_check_digit|Click here to view information on this error]]


===== A list of codes and messages from Mercury Payments =====
<code>
-	CALL AE			-Refer to American Express for Voice Authorization (800-528-2121)

-	CALL DISCOVER		-Refer to Discover for Voice Authorization (800-944-1111)

-	CALL ND		        -Refer to Visa/Mastercard for Voice Authorization (800-944-1111)

-	PIC UP			-Authorization Declined (reported lost or stolen card)

-	DECLINE		        -Authorization Declined

-	INVLD TRAN CODE	        -Processing code entered is incorrect

-	INVLD ACCT		-Account number is not valid and did not pass issuer’s edit checks

-	AP DUPE		        -Transaction entered is a duplicate

-	INV ITEM NUM		-The item number entered for a void or adjustment transaction is incorrect

-	INVALID DATA		-Format of the transaction is incorrect

-	INVLD MERCH ID	        -Invalid Merchant ID
</code>