faq:troubleshooting_for_credit_card_scanning
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| faq:troubleshooting_for_credit_card_scanning [2007/06/15 14:12 (17 years ago)] – cliff | faq:troubleshooting_for_credit_card_scanning [2016/04/12 14:36 (8 years ago)] (current) – swind | ||
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| ===== Problem and Troubleshooting ===== | ===== Problem and Troubleshooting ===== | ||
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| === Troubleshooting steps === | === Troubleshooting steps === | ||
| == Verify that the information you expect scans into notepad == | == Verify that the information you expect scans into notepad == | ||
| - | * Open notepad | + | * Open Notepad |
| - | * scan card into pad | + | * scan card into Notepad |
| * scan should look like the line below: | * scan should look like the line below: | ||
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| * It is also important to note that for many POS Devices the support for them is not provided by the hardware vendor, but by the manufacturer. | * It is also important to note that for many POS Devices the support for them is not provided by the hardware vendor, but by the manufacturer. | ||
| == Is the "use keyboard wedge credit card scanner" | == Is the "use keyboard wedge credit card scanner" | ||
| - | * For this setup the "use keyboard wedge credit card scanner" | + | * For this setup the "use keyboard wedge credit card scanner" |
| * IMPORTANT: make sure that you exit System Five and log back in for the change to refresh | * IMPORTANT: make sure that you exit System Five and log back in for the change to refresh | ||
| * When should this option not be turned on?: when they are not using a keyboard wedge scanner, nor a USB HID scanner. If it is on, and they are not using it, typing % causes a 2-3 second pause in the typing while our software waits for the rest of the card swipe. | * When should this option not be turned on?: when they are not using a keyboard wedge scanner, nor a USB HID scanner. If it is on, and they are not using it, typing % causes a 2-3 second pause in the typing while our software waits for the rest of the card swipe. | ||
| == Maybe your card does not have a track 1 == | == Maybe your card does not have a track 1 == | ||
| - | * If you are a mostly cash based business, or using gift cards or canadian debit we reccomend that you check off the "Allow cards without track 1 to swipe" option. This options will effect the scanning of cards that don't have information on track 1. | + | * If you are a mostly cash based business, or using gift cards or canadian debit we reccomend that you put a check mark in the box next to the "Allow cards without track 1 to swipe" option. This options will effect the scanning of cards that don't have information on track 1. |
faq/troubleshooting_for_credit_card_scanning.txt · Last modified: 2016/04/12 14:36 (8 years ago) by swind