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Setting up Signature Capture

  • INFORMATION: Our programming team has informed me that there is an installation option to sign directly on the tablet. It is basically some software that emulates a signature pad. Here is a link to point you in the right direction (2016-08-17 cm)

Drivers can be downloaded from

Step 1) Select Setup Wizard

Step 2) Select Point of Sale Devices

Step 3) Select Signature Capture

Step 4) From the drop down list, select the installed signature capture device. System Five™ currently only supports the one model, however similar size Topaz units should also work.

Step 5) Use Sig Capture for Credit Cards

Check this option is you want to electronically sign a credit card receipt. You must ensure that your merchant agreement allows electronic signatures in the event of a charge back. The electronic signature is not transmitted to the credit card processor.

Step 6) Allow viewing of Signature on stations without signature capture devices

Check this option to allow back office and other stations to view signatures without having a signature device installed.

If you are doing this, you may need to install the device drivers on the other machines even though they do not have a device attached. System Five uses some of the driver files to display the signature in the System Five program.

Figure 1

Setting up the Slip printer forms to include signature

Step 1) Drag Signature Capture icon to Slip printer form

Step 2) Drag slip printer to Signature Capture

Step 3) Drag slip printer to Slip Printer Form (If you want two copies drag another printer over)

Figure 2

Setting up the Full size invoice forms to include signature

Step 1) Drag Signature Capture icon to Full size form

Step 2) Drag Laser printer to Signature Capture

Step 3) Drag Laser printer to Slip Printer Form (If you want two copies drag another printer over)

Figure 3

Showing Signature on the Slip Printer

Some slip printers can print in graphic modes and can therefore print the signature on the slip.

As you are capturing electronic signature capture, the printed signature on the merchant copy is not valid for legal implications; you need the electronic file that is created and stored in the database. The whole premise of electronic signature capture not to turn a $600 pinpad into a 60 cent pen, but that you don't need to print the merchant copy. The merchant copy is stored electronically and this is the only copy that is valid.
Printing the signature on the customer copy should never be done!

To print the signature on the slip printer the slip should have <#GRAPHIC#>

Using Topaz over Remote Desktop

Google: Topaz SigSock Remote Environment System for HSB (HID USB) Pads,
and get a copy of Topaz Systems How-To Guide “SigSock Remote Environment System for HSB (HID USB) Pads”.
This was available in 2016 at

Setting Up SigSock (Client-Side)

  1. Download SigSock “Install for client”; double-click to run:

Setting Up SigSock (Server-Side)

Setting Up SigSock (Server-Side)

  1. Log into the server using a “Remote Desktop Connection” as Administrator or equivalent account.
  2. Download and save SigSockInstall.exe from:
  3. Server Steps:
    1. For Server 2003: Go into “Add/Remove Programs” → “Add New Programs”. Click “Browse”, and navigate to the “SigSockInstall.exe”. Run the install through the “Add/Remove Programs” wizard here.
    2. For Server 2008/2012: From a command line, type “Change user /install” and click “Enter” to change to “Install” mode. Install SigSockInstall.exe by right-clicking and choose “Run As Administrator”.
    3. After installing, from the command line, type “Change user /execute” and press “Enter”, or restart server to place server back into “Execute” mode before using the application.
  4. Download this to the server:
    1. Run “Winloc.exe”, click the word “WINDOWS”, and at the bottom it will tell you the path to the Windows folder that is specific to your current log-in. It will be something like 'C:\Users\UserName\Windows' or a mapped drive like 'H:\Windows'.
    2. Copy the Sigplus.ini from 'C:\Windows' and place it into the folder specified by Winloc.
    3. You will then need to place a copy of the SigPlus.ini into the equivalent folder for each user’s login that will be using the pad.
  5. Two values in the SigPlus.ini file(s) (from step #4 above) need to be filled in:
    1. TabletIpAddress= is the local IP address of the server.
    2. TabletPortPath= is an identifier that must be unique per user. The most common value to use here is the login name, but you are free to use a different value, as long as it’s unique.
  6. Make sure that TCP Ports 47289, 47290, and 47800 are open and that you aren't being blocked by a firewall (I setup rules to allow both incoming and outgoing).

Using SigSock

  1. On the client, open a command prompt and type in: C:\SigSock.exe SERVERIP PORTPATH 6, where
    1. SERVERIP is the IP address of the server. In a local network, this is the server's local IP address. When connecting to the Internet, this is the server's external IP address. e.g.
    2. PORTPATH is the TabletPortPath value used in the SigPlus.ini on the server. This is case sensitive. e.g. sjackson
    3. Don't forget the “6” at the end.
    4. For example: C:\SigSock.exe sjackson 6
  2. Leave this prompt running while you want to use the signature pad with an application that has been launched from the server. Closing this prompt ceases the signature pad’s communication with the server.
  3. If this is running, then the signature will not show up on the Remote Desktop invoice printing.

Setting up SigSock to automatically start with a Remote Desktop Connection

  1. Sign into Remote Desktop.
  2. Return to the Client screen.
  3. Open up Control Panel > Administrative Tools > Event Viewer.
  4. Goto the Event Viewer > Windows Logs > Security tab
  5. Find a recent event EventID=4648; Task Category=Logon
  6. Right-click > Attach Task to this Event. Task Wizard opens.
    1. 1st tab “Create a Basic Task”: Security_Microsoft-Windows-Security-Auditing_4648. Click Next
    2. 2nd tab “When an event is logged”: Click Next
    3. 3rd tab “Action”: Select “Start a Program”. Click Next
      1. “Start a Program”: Enter in the Program/Script box C:\Sigsock.exe.
      2. “Start a Program”: Enter in the correct info in Add Arguments box e.g. sjackson 6
      3. Click Next
    4. 4th tab “Finish:” Check the Open the Properties dialog box for this task when I finish
  7. Properties dialog box
    1. General tab: Check Run with Highest Privileges
    2. Triggers tab: Click New and add a At Logon trigger for the event for this user
    3. Conditions tab: Turn OFF “Start Task only if the computer is on AC Power”
    4. Settings tab: Turn OFF “Stop the Task if it runs longer than…”
    5. Click Save to save and close the Task
  8. SigSock should now run automatically when you sign into remote Desktop
faq/setup_signature_capture.txt · Last modified: 2016/08/17 08:43 by cliff