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--- faq:pc_charge_troubleshooting [2007/05/31 08:55 (17 years ago)] – andrew
+++ faq:pc_charge_troubleshooting [2009/07/16 13:03 (15 years ago)] (current) – craig
@@ Line 1: / Line 1: @@
-PC Charge Troubleshooting
+====== PC Charge Troubleshooting ======
+===== Important Note =====
+**The next release of System Five (version 6.0) will not support pc-Charge.  Users will need to switch to datacap netepay.**
+===== Response not captured =====
 Problem: PC Charge transaction goes through to PC Charge server and is processed.  Windward invoice does not capture the payment information.  Windward becomes unresponsive or closes.
@@ Line 12: / Line 16: @@
 Solution 3: There have been reports of PC Charge failing when Internet Explorer 7 is installed.  This appears to be a breakdown in communication between the Processor/PC Charge and a Microsoft component on the server that is not sending the Windward data back properly.
+===== Expiry Dates past a certain date are not recognized =====
+In pc-Charge (not system five),  select Setup,  Configure System,  Set last valid year to the current year+10 or higher