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faq:how_to_issue_gift_card_as_store_credit

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faq:how_to_issue_gift_card_as_store_credit [2012/08/20 00:23 (12 years ago)] – created swingettfaq:how_to_issue_gift_card_as_store_credit [2012/08/20 00:25 (12 years ago)] swingett
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 In some instances, it may be needed to issue an in store credit for goods being returned by a customer. In these instances it may not be desirable to give counter staff access to customer records so that the customer can be adjusted to an account type. In some instances, it may be needed to issue an in store credit for goods being returned by a customer. In these instances it may not be desirable to give counter staff access to customer records so that the customer can be adjusted to an account type.
  
-This process requires that the gift card system be configured and running already. See THIS PAGE if the gift card system needs to be configured.+This process requires that the gift card system be configured and running already. See [[faq:setting_up_gift_cards|THIS PAGE]] if the gift card system needs to be configured.
  
 ==== Issuing ==== ==== Issuing ====
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   * Complete Sale – Balance is Zero - Note that the invoice screen shows the returned item, and the sale of the Gift Card to zero the sale, balance is zero.   * Complete Sale – Balance is Zero - Note that the invoice screen shows the returned item, and the sale of the Gift Card to zero the sale, balance is zero.
  
 +{{faq:how_to_issue_gift_card_as_store_credit-004.jpg|}}
  
   * Sale is Complete – Print Invoice - Note that the printed copy shows the Gift Card number for future purchase tender, if there was no customer attached to the credit sales invoice, this is the only way the gift card can be redeemed. Optionally, a gift card can be printed if needed, see Gift Cards to explain these options.   * Sale is Complete – Print Invoice - Note that the printed copy shows the Gift Card number for future purchase tender, if there was no customer attached to the credit sales invoice, this is the only way the gift card can be redeemed. Optionally, a gift card can be printed if needed, see Gift Cards to explain these options.
  
-{{faq:how_to_issue_gift_card_as_store_credit-004.jpg|}}+{{faq:how_to_issue_gift_card_as_store_credit-005.jpg|}}
  
  
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 Gift Card tender, and when the prompt appears, enter the G.C. number, the Value in $  will fill in, then click or F10 to Authorize. Gift Card tender, and when the prompt appears, enter the G.C. number, the Value in $  will fill in, then click or F10 to Authorize.
  
-{{faq:how_to_issue_gift_card_as_store_credit-005.jpg|}}+{{faq:how_to_issue_gift_card_as_store_credit-006.jpg|}}
  
   * After authorization, a pop up confirmation will appear, and then optionally a printed receipt for the customer as well.   * After authorization, a pop up confirmation will appear, and then optionally a printed receipt for the customer as well.
  
-{{faq:how_to_issue_gift_card_as_store_credit-006.jpg|}}+{{faq:how_to_issue_gift_card_as_store_credit-007.jpg|}}
  
   * Completing the Sale & Tendering - After authorization, the tender screen will reappear to complete the tender process, in this example a further $20 was needed.   * Completing the Sale & Tendering - After authorization, the tender screen will reappear to complete the tender process, in this example a further $20 was needed.
  
-{{faq:how_to_issue_gift_card_as_store_credit-007.jpg|}}+{{faq:how_to_issue_gift_card_as_store_credit-008.jpg|}}
  
  
faq/how_to_issue_gift_card_as_store_credit.txt · Last modified: 2021/08/14 11:47 (3 years ago) by eluzon