Windward Software Wiki

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====== Most Common Demo Installation Issues ======


**Can't download the installer**\\
Possible Cause:
**Security Settings**\\
  - USER ACCOUNT CONTROL (UAC) which  prevents non admin users to delete and install software most\\
  - Antivirus settings \\
  - Firewall settings \\
  - Windows user have no rights or administrative rights  to download and install a software or write to registry\\

**Can't login due to Pervasive DLL e.g wbtrv32.dll error** \\
an error after installation which requires a restart of the computer to update registry\\
or pervasive workgroup was not installed

**Can't access due to license expired** \\
trial license is only for 30 days after the installation and to access again the demo data please contact your business developer\\


**To successfully download and install the demo installer the items below must be considered to avoid any roadblocks.**


  * UAC(User Account Control )turned off during installation so as not to prevent our software be installed, and turn on again once done \\
            
  * Check firewall security so as not to block the installer during download\\
  * Install Pervasive Workgroup not client \\
  * Restart computer after installation to update the registry\\

**How to Turn Off and On User Account Control (UAC)**

  - Open User Account Control Settings by clicking the Start button 
  - Click Control Panel
  - In the search box, type UAC
  - Click Change User Account Control settings.
  - Do one of the following: 
         
  * To turn off UAC, move the slider to the Never notify position, and then click OK. Administrator icon If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.
  * To turn on UAC, move the slider to choose when you want to be notified, and then click OK. Administrator icon If you're prompted for an administrator password or confirmation, type the password or provide confirmation.


related link:
 [[https://www.articulate.com/support/storyline/how-to-turn-user-account-control-onoff-in-windows-8|Turn off Windows 8 UAC]]\\