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faq:an_error_occured_while_printing_a_document_adobe_pdf_permissions_security_acrobat_protected_mode_enhanced_security_access_denied

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faq:an_error_occured_while_printing_a_document_adobe_pdf_permissions_security_acrobat_protected_mode_enhanced_security_access_denied [2019/06/05 14:40] (current)
cliff created
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 +====== Adobe pdf printing issues: Access denied ======
 +  * Cause #1: protected mode will cause the bad behavior
 +  * Cause #2: enhanced security will cause the bad behavior
  
 +
 +When re-printing an invoice with the signature on it, It is not working
 +
 +Steps taken:
 +Opened up an existing invoice with signature on it and go to “Options\View Document Signatures”
 +{{:​access_denied:​adobe_error_1.jpg?​400|}}
 +
 +We clicked the “Print” button and the Adobe Reader Print window appears
 +Then we clicked the “Print” button again on the lower right side.
 +{{:​access_denied:​adobe_error_2.jpg?​400|}}
 +
 +It will then give an error “An error occurred while printing the document.
 +{{:​access_denied:​adobe_error_3.jpg?​400|}}
 +
 +Solution is to disable the security enhanced
 +-this can be done by opening up the “Adobe Acrobat Reader..”
 +-go to Edit then Preferences
 +-then go to “Security (Enhanced) ​
 +-and uncheck the “enable protected mode at startup” and “enable enhanced security”
 +-then click OK to save it.
 +{{:​access_denied:​adobe_fix_1.jpg?​400|}}
faq/an_error_occured_while_printing_a_document_adobe_pdf_permissions_security_acrobat_protected_mode_enhanced_security_access_denied.txt · Last modified: 2019/06/05 14:40 by cliff