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error_pinpad_msr_unsuccessful_returned_from_pinpad

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Error PINPad MSR Unsuccessful Returned from PinPad

Windward Software

Full Error Message

This is the error message exactly as it appears on the screen.

Mercury Payment Systems - Authorizing

Swipe Credit Card on PINPad MSR

Error PINPad MSR Unsuccessful Returned from PinPad.

Unable to read PIN Pad MSR

Detailed Problem Solution

There are now 2 versions of the Ingenico 3070 pinpad. The older version has a serial number that contains an SS in the middle of the serial number. The newer pinpad with the updated firmware in it is designated by a GS in the middle of the serial number. The old revision will work with the standard Ingenico 3070 setting in the Setup Wizard. The new pinpads will not. For the new pinpads to work they need to be set to Ingenico 3070 New Prompts. If you do not see that option displayed, then you need to upgrade System Five to version 6.0.0.31 or higher.

myWindward

error_pinpad_msr_unsuccessful_returned_from_pinpad.1282831840.txt.gz · Last modified: 2010/08/26 07:10 by swind